AV Technician I

Hospital for Special Surgery•New York, NY

3d•$27 - $41

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Media Production, Engineering, or related field (or equivalent experience).
2+ years of experience in AV support, integration, or operations.
Strong knowledge of AV control systems (e.g., Crestron, Extron, AMX) and video conferencing solutions.
Excellent troubleshooting and problem-solving skills.
Strong customer service orientation with the ability to support executives, clinicians, and staff under time-sensitive conditions.
Technical expertise with AV systems and collaboration platforms.
Clear communication skills (verbal and written).
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to support occasional after-hours events and system upgrades.

Nice To Haves

Hands-on experience with AV over IP, sound systems, and digital signage preferred.
Industry certifications (CTS, CTS-I, or CTS-D) a plus.

Responsibilities

Provide daily support for AV systems including conference rooms, classrooms, event spaces, and hybrid meeting technologies.
Set up, operate, and troubleshoot AV hardware/software such as displays, projectors, microphones, speakers, control systems, video conferencing, and streaming platforms.
Support live meetings and events to ensure seamless presentations and high-quality user experiences.
Perform preventive maintenance, firmware updates, and documentation of AV equipment.
Partner with IT, Facilities, and vendors on AV installations, upgrades, and integrations.
Train and support staff on AV system use, including remote collaboration tools (Zoom, Teams, WebEx, etc.).
Maintain AV inventory, track equipment usage, and recommend system improvements.
Ensure AV environments meet organizational security, safety, and compliance standards.
Provide input on AV design, procurement, and long-term planning to optimize enterprise-wide technology.

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