AV Technical Services Manager

Denver Zoo Conservation Alliance•Denver, CO

6d•Onsite

About The Position

The A/V Technical Services Manager advances DZCA’s mission and goals by overseeing all aspects of A/V technology across the zoo campus, combining hands-on expertise with team management and system development. This role directs staff and contractors to manage system integration, technical strategy, and budget, ensuring reliable, high-quality A/V support for events, seasonal enhancements, digital signage, and campus-wide audio and video. Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!

Requirements

Completion of a two-year degree in technical theatre, sound design/engineering, audio/visual, or a related field is preferred; however, any equivalent combination of education and relevant experience that demonstrates the knowledge and skills necessary to perform the position will be considered.
Requires a minimum of two years of experience in audiovisual technology management, system integration, and technical services, including supervisory experience. Experience working in a high-volume attraction such as an amusement park, zoo, aquarium, museum, or science center is preferred. An equivalent combination of professional experience, lived experience, and/or special skills that demonstrate the ability to successfully perform the role will also be considered.
Proven computer skills, including proficiency in Microsoft Office Suite, are required.
Requires collaboration, organizational skills, written and oral communication skills, attention to detail, and the ability to prioritize work and tasks.
Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, and the ability to work independently and as part of a team.
Ability to pass a physical examination, background check and pre-employment drug and alcohol screen.
Ability to lift up to 50 lbs.
To support our operations, candidates must be at least 21 years of age with a valid driver's license and a clean driving record.
The role requires obtaining IBCCES certification within the first six months of employment.
Candidates must obtain QSYS Level 1 certification within the first six months and QSYS Level 2 certification within the first year, with the organization providing support.
Schedule Availability: 5-day non-traditional work week (including Saturday and Sunday) with regular availability to work weekends, evenings, and holidays, time off planned with notice.

Nice To Haves

Experience working in a high-volume attraction such as an amusement park, zoo, aquarium, museum, or science center is preferred.
Experience with scheduling and incident reporting platforms is preferred.
Proven skills with AV control systems is preferred.
Good negotiation skills and the ability to handle sensitive information with diplomacy are preferred.
Must be an outstanding communicator and considered to be a developer of people who is comfortable motivating, collaborating, and working with a broad cross-section of people in direct and matrixed relationships.

Responsibilities

Lead and develop a team of audiovisual professionals by overseeing hiring, training, and performance management while fostering a culture of innovation, collaboration, and accountability.
Oversee staff performance management, including coaching, feedback, recognition, and disciplinary processes in partnership with Human Resources.
Partner with Engagement and Entertainment managers to lead a department that values cross-program support, matrix management, and integrated guest experiences.
Support departmental and zoo-wide professional development initiatives, including audiovisual training, focused on appropriate and professional use of equipment.
Ensure audiovisual operations strategically support the Zoo’s mission and enhance the guest experience by aligning technology and staff talent.
Develop and oversee the annual audiovisual budget, including maintenance, capital investments, and staffing resources, ensuring that the allocation of resources aligns with organizational priorities.
Source, contract, and oversee external vendors to support developing and maintaining high-quality audiovisual systems and standards.
Maintain and upgrade audiovisual infrastructure, ensuring systems operate reliably and optimally.
Ensure rapid response and thorough troubleshooting to resolve audiovisual issues and system malfunctions quickly.
Communicate updates and operational changes to leadership and staff effectively.
Provide expertise and training for users across the organization, ensuring appropriate use of equipment and systems
Ensure systems, procedures, and processes are in place to seamlessly operate digital signage, background music, and campus-wide audio.
Collaborate with internal stakeholders to assess challenges, identifying how audiovisual resources can be utilized as a strategic solution.
Design, integrate, and manage audiovisual systems for permanent installations, temporary events, and programs.
Other assistance, as designated by the Director of Engagement & Entertainment, to support the overall goals of the department and organization. DZCA retains the right to add or change duties and/or responsibilities at any time.
Acts as a good steward of the DZCA's resources.
This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations.
The nature of this position requires safeguarding against the release of confidential and proprietary information of DZCA.