AV TECH II

Seminole Hard Rock Hotel & Casino • Rockford, IL

71d

About The Position

The Audio Visual Technician II (AV Tech) provides leadership, high quality expertise and timely support for all Nightlife Audio Visual systems. This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required.

Requirements

• 3+ years' experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
• Data Networking Fundamentals
• Cisco experience preferred, CCNA certification a plus.
• Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus.
• ICIA CTS certification is preferred.
• Requires well developed written and verbal communications skills.
• Friendly and service oriented.
• Able to work in isolation for a full shift.
• Current Driver's License and reliable transportation.
• Able to work any shift.
• Requires an Associate's degree or its equivalent and/or 5 years of experience in the field or in a related area.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.
• Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Strategic planning for all in house AV systems.
• Partner with business units to design and deliver innovative AV solutions.
• Insures exemplary AV support and guest service to internal/external clients.
• Install / Maintain AV equipment to insure 99% uptime.
• Software Deployment Support / Maintenance.
• Setup and support of AV requirements for property systems and events as needed.
• Leads AV projects as assigned.
• Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.
• Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements.
• Creates documentation and training programs for end users to become self-reliant.
• Communicates system issues and incidents to impacted parties.
• Document/report on all support activities per departmental policies.
• Must be available to work different shifts that will include nights and weekends.
• Other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees