AV Systems Engineer

Visa•Atlanta, GA

2d•Hybrid

About The Position

The AV Operations and Events Engineer delivers premium, white-glove AV and event support for executives and high-profile stakeholders. This role combines deep technical expertise with exceptional customer service, ensuring flawless experiences for onsite and offsite events, live broadcasts, and hybrid meetings. The engineer acts as a trusted partner, anticipating needs and resolving issues with speed and professionalism.

Requirements

Bachelors degree, OR 3+ years of relevant work experience
Advanced AV troubleshooting and system optimization.
Ability to anticipate and resolve issues during live events.
Delivering premium support for executives and stakeholders.
Partnering with cross-functional teams for seamless execution.

Nice To Haves

2 or more years of work experience
Experience with AV setup and technical execution for onsite and offsite events, including executive town halls, global meetings, and board sessions.
Experience performing pre-event checks, system validation, and live troubleshooting during high-profile events.
Experience providing advanced troubleshooting (L2) for AV systems, including video conferencing platforms (Microsoft Teams Rooms, Cisco, Zoom).

Responsibilities

Event Support: Lead AV setup and technical execution for onsite and offsite events, including executive town halls, global meetings, and board sessions. Perform pre-event checks, system validation, and live troubleshooting during high-profile events.
AV Operations: Provide advanced troubleshooting (L2) for AV systems, including video conferencing platforms (Microsoft Teams Rooms, Cisco, Zoom). Monitor AV environments using tools like Viopta, TAC, Teams Admin Center, and implement proactive fixes. Manage AV asset lifecycle, inventory, and health dashboards for global offices.
Collaboration & Escalation: Coordinate with Event Operations, Executive IT Support, and AV Engineering (L3) for escalations and system upgrades. Interface with vendors for RMAs, warranty claims, and complex troubleshooting.
Standardization & Documentation: Maintain and update AV operations documentation, troubleshooting playbooks, and event runbooks. Drive consistency in AV deployments and operational practices across regions.
Innovation & Continuous Improvement: Participate in testing new AV solutions, firmware updates, and next-gen technology pilots. Contribute to process improvement initiatives to reduce MTTR and enhance user experience.
Customer Service Excellence: Deliver exceptional service with clear communication, empathy, and professionalism. Act as a trusted advisor for executives and event stakeholders, ensuring confidence in AV systems and processes.