AV Systems Engineer

General Dynamics-posted about 2 months ago
Full-time • Mid Level
Onsite • Springfield, VA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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Deliver simple solutions to complex problems as an AV Systems Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As an AV Systems Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared AV Systems Engineer joining our team to support our intelligence customer in Springfield, VA. HOW A SYSTEMS ENGINEER - AV WILL MAKE AN IMPACT You will be responsible for the use and operation, movement, and storage of all AV equipment, and providing customer support in the use and troubleshooting of all audio-visual equipment. Tasks and responsibilities in this role include, but are not limited to the following: Daily conference room checks: verify all equipment is online, functioning and charged Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup Log all transactions with customers in ServiceNow Troubleshoot and resolve AV issues

  • Daily conference room checks: verify all equipment is online, functioning and charged
  • Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity
  • Support customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup
  • Log all transactions with customers in ServiceNow
  • Troubleshoot and resolve AV issues
  • BS and 5+ years of experience and/or equivalent combination of years of experience/education
  • Willingness and ability to obtain a high level government security clearance
  • Experience supporting telephony, video, network and/or other collaboration devices
  • Experience providing customer service and end user support
  • Hands on experience troubleshooting and resolving A/V issues
  • Strong written and verbal communication skills
  • US Citizenship Required
  • Minimum of four years' experience with AV technologies
  • Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber
  • Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
  • To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
  • To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
  • We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
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