Northwestern University-posted 3 months ago
$58,623 - $65,951/Yr
Full-time • Entry Level
Evanston, IL
Educational Services

Under direct supervision, the AV Systems Engineer Assoc will be responsible for AV services support, AV technical support, and videoconferencing support in defined technology enhanced classrooms and learning spaces for NUIT. The AV Systems Engineer Assoc will provide basic training for faculty and other end users for classroom facilities. Candidate must demonstrate the ability to carry out careful quality assurance assessments and report on results clearly and concisely. Candidate will develop and upkeep both in-room and on-line documentation. Candidate should have strong technical background demonstrating ability to diagnose and resolve technical issues independently. Candidate must have clear skills in teamwork.

  • Responds to escalated hotline (7-ROOM) requests for immediate assistance and service requests across all lines of support in NUIT Learning Spaces Technology Support Service delivery locations.
  • Responsible for service delivery and quality assurance for AV support, classroom computer support, video conferencing support, lecture capture support, and events support in NUIT Learning Spaces Technology Support Service delivery locations.
  • Responsible for assurance of operational readiness for Learning Spaces Technology Support Service delivery locations.
  • Supports NUIT videoconferencing facility activities including advance conference needs assessment and connections tests, in-conference assistance, user training and troubleshooting.
  • Responsible for the basic training and orientations for any supported technology enhanced classroom or videoconferencing facility.
  • Supports webcasting and special events as needed.
  • A bachelor's degree in an analytical field or the equivalent combination of education, training and experience from which comparable skills can be acquired.
  • One year related professional experience in the AV industry.
  • One year demonstrated knowledge of video conferencing systems (PolyCom, Tandberg) and technical proficiency in computing and networking technologies (Windows and Apple OS, Vidyo or Link).
  • One year demonstrated experience with Crestron products (or comparable).
  • One year demonstrated knowledge of various forms of distance collaboration tools, such as videoconferencing, desktop sharing, web conferencing, etc.
  • One year demonstrated experience in troubleshooting VC and AV system problems under pressure.
  • 3- Years related professional experience with AV systems support.
  • One year experience with Crestron programming and use of Crestron toolbox and related control systems.
  • Experience working in a higher education environment.
  • Meaningful, competitive, high-quality health care plans.
  • Retirement benefits.
  • Tuition discounts.
  • Flexible work arrangements.
  • Programs to help locate and pay for quality, affordable childcare and senior/adult care.
  • Career development resources.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service