AV Support Specialist (Event Management)

Kent State University • Kent, OH

394d • $41,731 - $45,000

About The Position

The AV Support Specialist (Event Management) at Kent State University is responsible for maintaining the daily operations of classroom technology and supporting various campus events. This role involves working closely with the Manager of Information Technology to enhance audio-visual services across the university.

Requirements

• Bachelor's degree and 3 months of relevant professional experience, or an Associate's degree and 2 years of relevant professional experience, or comparable relevant professional experience equivalent to 4 years.
• Moderate understanding of AV and PA Technologies.
• Knowledge of billing and payment processes.
• Problem diagnosis, reporting, and monitoring tools and processes.
• Troubleshooting and basic repair of AV and end-user devices.

Responsibilities

• Oversee the setup and breakdown of AV equipment for live shows, meetings, and events.
• Manage the pickup and delivery of audiovisual rental equipment as required.
• Perform quality control on equipment and execute basic maintenance tasks, such as repairing cables and soldering connectors.
• Process service requests by identifying necessary equipment and staffing, quoting, and invoicing for event rental and service.
• Resolve moderate incidents and manage inventory of assets.
• Perform simple repairs of equipment without supervision.
• Update required documentation for operations.
• Rack and wire equipment in simple to moderate spaces according to design without supervision.
• Configure controls for simple to moderate spaces according to specification under supervision.
• Operate as-built systems without supervision and setup custom systems under supervision.
• Work with and direct student employees to resolve classroom issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree