AV Support Services Technician - Santa Clara, CA

Diversified • Santa Clara, CA

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About The Position

The AV Support Services Technician is responsible for supporting the installation team in the deployment, maintenance, and repair of audio/visual equipment in client offices, events, and Lab environments. This job involves travel at a regional/ national level, up to 30%. The ideal candidate will have 1-3 years' experience supporting a variety of audio/visual equipment in a corporate/ workplace setting.

Requirements

• High School Diploma or equivalent
• 1-3 years' experience in corporate onsite AV support
• Strong technical knowledge of AV equipment and systems.
• Experience in event setup and support.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and troubleshooting skills.
• Ability to lift and handle equipment within OSHA weight requirements.
• Willingness to travel up to 30% for events and deployments.

Nice To Haves

• Familiarity with Google products and platforms is a plus.

Responsibilities

• Install, configure, and maintain AV equipment in client offices and external event locations.
• Perform preventative maintenance to ensure optimal equipment performance.
• Troubleshoot and repair AV equipment as needed.
• Provide on-site AV support for events, including setup, operation, and breakdown.
• Assist presenters with technical aspects of their presentations.
• Coordinate and book travel arrangements for assigned events.
• Manage and prioritize support tickets for custom lab projects.
• Provide timely updates and maintain clear communication with stakeholders.
• Interact with clients in a professional and technically proficient manner.
• Address client inquiries and concerns regarding AV equipment and services.
• Request, order, and track inventory of AV equipment.
• Manage shipping and logistics for equipment deliveries and returns.
• Maintain accurate records and update documentation, SOPs, and data collection sheets.
• Ensure compliance with company standards and safety regulations.
• Maintain cleanliness and organization of lab spaces.
• Stay informed about various client-specific platform and product solutions.
• Lift and handle equipment within OSHA weight requirements.
• Complete required training in construction safety, OSHA, lab procedures, and company standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED