AV Support & Integration Technician

Tesla•Austin, TX

About The Position

We are looking for a highly motivated individual to support the company’s growing AV and event needs. The AV Support and Integration Technician will support the team to fulfill the company’s vision of the next generation workplace. This position will be based in the Austin, TX area. Highly organized and confident in ability to lead and execute AV integration projects within set deadlines, organizing and coordinating live events as well as developing disaster recovery plans. On-going cooperation with other departments and a range of internal and external stakeholders. This full-time role requires the flexibility of being able to attend events and functions out-of-hours when necessary.

Requirements

Minimum of 3+ years’ experience in IT or Facilities focused projects or equivalent required
Emphasis on Microsoft Teams experience preferred
Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints
Happy to travel and attend events globally as needed with a valid driver's license

Nice To Haves

Live event experience preferred
Certification or related technical certificates a plus
Systems administration or history of highly technical engagements

Responsibilities

Execute and support on all major AV integration projects
Provide Event support and set-up in coordination with entire AV Team
Participate in architecture discussions and planning with IT and Facilities teams
Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized
Provide troubleshooting in crisis situations for users
Develop and implement hardware and software integrations to streamline support
Provide backup support services in the absence of other AV Support Technician
Create end user and internal AV team documentation
Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete
Basic network understanding including TCP/IP, UDP, IP schemas

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program