AV Service Technician - Crestron (Silicon Valley)
About The Position
TEKsystems is looking for a AV Service Engineer to service their existing customers in the Silicon Valley area. Seeking candidates who are well versed troubleshooters in Audio Video technology. Potential candidates must have experience with major AV brands such as Crestron and Biamp. Will be providing in person troubleshooting of audio video systems found in executive board rooms and conference centers. Must be professional and have the ability to interface with enterprise customers. Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or systems: Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or systems: • Custom Control systems: Crestron DM and NVX / AMX • Complex audio video systems found in executive board rooms and conference centers • Video teleconferencing equipment and systems • Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN and internet. • Audio DSP based systems to include amplifiers, speakers and microphones • Projection display devices and systems • Video wall equipment and systems. • Digital signage equipment and systems • To a lesser degree: RF Systems (analog and digital)
Requirements
- Minimum of 7-8 or more years of experience with AV integration and/ or AV field service
- AV troubleshooting - Looking for some who can troubleshoot and understands Crestron systems
- Ability to reverse engineer legacy AV systems
- Ability to debug newly built systems
- Skills: Ability to troubleshoot and resolve complex technical issues with the following products and related systems: o Extron equipment o Biamp, QSC audio DSP products and systems o Cisco, POLY, LOGITECH video conference systems, o Luxul, NETGEAR, CISCO switches o Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems
- Testing- Someone that has done testing with multimeter and can troubleshoot issues
- Ability to research and specify replacement products
- Intermediate to advanced AV Networking skills
- Cabling and connectors: ability to crimp and solder.
- Advanced knowledgeable of signal flow and low voltage electrical concepts; i.e., Ohms law
- Customer interfacing- Someone that does customer service work and interfaces with customers regularly.
- 3 years minimum field service experience
- Must maintain a valid driver’s license with clean driving record
- Must be able to stand, kneel and/or crouch for long periods of time
- Must be able to climb ladders and scaffolding
- Must be able to lift in excess of 50 pounds
- Skills: Audiovisual, Cat6, Audio, Service, Video conferencing, Installation
Nice To Haves
- CTS certification highly preferred, or equivalent experience
Responsibilities
- Ability to conduct Preventative Maintenance testing
- Site surveys related to service agreement quotes
- Ability to write concise service reports and or system site surveys
- Excellent verbal and written skills
- Ability to successfully manage multiple service projects
- Ability to lead and mentor junior/intermediate level field service techs
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
