AV Senior Field Engineer (SFE)

Diversified • Boston, MA

19h • Onsite

About The Position

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support.
The Territory covers New England: Must live within the Territory

Requirements

• Networking knowledge and/or certifications
• AVIXA CTS Certification is required
• DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
• Level one programming/configuration certification from Crestron and/or Extron
• Five or more years directly related experience as an FE.
• Excellent Verbal and Written English Skills. Good customer service skills.
• Field installation and/or system design experience
• Employee must possess a valid driver’s license in their state of residence.
• Be familiar with audio, video and network-based systems and equipment
• Ability to diagnose, troubleshoot and resolve complex technical problems

Nice To Haves

• ISF Certification for displays is desired
• AVIXA CTS-D or CTS-I is preferred
• Other relevant certifications may be required or preferred based on the technology focus of the position.

Responsibilities

• Commission systems in the field. The SFE will optimize all the settings in the equipment to ensure the system is operating as designed. Audio, video, displays, control and networking all have different optimization and adjustment needs.
• The SFE will work closely with the system programmer to ensure the control system is functioning as without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues.
• May be required to regularly lead a team on large projects.
• The SFE should be able to provide simple code and touch panel updates under the direction of the assigned programmer.
• Keep current on technology, latest firmware updates, common field issues
• Diagnosing known and found problems and formulating solutions
• The SFE will mentor and provide remote assistance and support to other FE’s.

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed