Verta Technologies-posted about 1 year ago
$50,000 - $70,000/Yr
Full-time • Mid Level
Huntsville, AL

The AV Programmer Level II position at Verta Technologies involves programming, troubleshooting, and maintaining audio-visual systems for various applications, primarily serving a large government customer. The role requires effective communication, teamwork, and the ability to manage multiple tasks while ensuring high levels of professionalism and customer satisfaction.

  • Programming of audio, video, control, and other devices to create a fully functioning system.
  • Answer trouble calls in a timely manner.
  • Create and update detailed customer files regarding any trouble calls and communication.
  • Work as part of a team or independently to solve complicated programming tasks.
  • Serve as a dedicated Level II programmer/trouble call technician for a large government customer.
  • Escalate trouble calls to Level 3 programmers or utilize manufacturer support when necessary.
  • Identify potential issues and create maintenance plans to mitigate them.
  • Create and implement equipment maintenance schedules.
  • Test systems prior to important customer meetings.
  • Set up and run technical systems for high-level meetings.
  • Complete projects within assigned timelines and prioritize trouble calls based on customer impact.
  • Read and interpret electronic schematics and architectural blueprints.
  • Act as the point of contact for all communication between Verta and the customer.
  • Provide weekly job progress reports to all internal and external stakeholders.
  • Coordinate equipment distribution and shipping to meet project timelines.
  • Manage all internal and external project change orders.
  • Facilitate the testing and certification of installed systems.
  • Ensure clients receive appropriate training on all installed systems.
  • Create and maintain all project-related documentation in accordance with company guidelines.
  • Address all customer questions in a timely manner.
  • 5 years of experience in AV systems programming & troubleshooting.
  • Certified Technology Specialist (CTS).
  • QSYS Level 1 certification.
  • QSYS Level 2 certification.
  • QSYS Control Level 1 certification.
  • Dante Level 1 & 2 certification.
  • Shure MXA920 certification.
  • Shure MX wireless certification.
  • Extron Control Professional certification.
  • Crestron Control certification.
  • AMX Control certification.
  • Valid Driver's License.
  • Proficient with Microsoft Office (Word, Excel, Outlook), Google Suite, and Adobe Acrobat.
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
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