AV Principal Departmental TEF Technician - Computing Services

Carnegie Mellon University•Pittsburgh, PA

30d

About The Position

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth. CMU’s Computing Services department is searching for a Principal AV Technology Enhanced Facility Technician . This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. This position will be responsible for the overall maintenance, inspection, and support of integrated AV systems on and off-campus, including event spaces, conference rooms, and various learning and departmental facilities. The candidate will leverage a foundational understanding of AV system design and integration to troubleshoot, document and resolve issues, maintain inventory, assist with equipment delivery and installation, and perform other duties as assigned. This role requires professional autonomy to perform critical and time-sensitive IT support tasks in an office environment, including VIP event assistance, remote phone support, vendor and contractor correspondence, and additional technical and logistical responsibilities as directed. The candidate should be prepared to develop comprehensive and specialized system knowledge in order to function as an escalation point for their team, mentor and train new staff, and troubleshoot in high-pressure situations. A Principal Technician may also be asked to provide operational insight to engineering and managerial staff, and assist in logistical responsibilities relating to new projects and installations.

Requirements

Associate’s Degree or equivalent mix of education and experience
1-3 years of experience in an Audio-Visual field, or equivalent mix of education and experience
Excellent oral and written communication skills
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Successful background check

Nice To Haves

AVIXA Certified Technology Specialist (CTS)
Crestron DMC-T, DMC-E & DMC-D
Extron AV Associate

Responsibilities

Perform regular inspection of A/V systems and equipment
Generate inspection reports
Create and repair A/V umbilicals and cabling
Assist in testing A/V equipment prior to installation
Assist with bi-annual deep cleaning
Troubleshoot user issues
Address issues escalated by more junior staff
Answering calls (ex: Trouble calls, orders)
Attend weekly project meetings
Mentor more junior technicians
Collaborate and assist the Engineering team where appropriate
Perform inspections of high profile spaces and/or as needed.
Collaborate with University faculty, staff, students, external vendors, and non-University contractors for the successful implementation and support of A/V services