Sony-posted 3 months ago
$87,831 - $117,109/Yr
Full-time
IL
101-250 employees

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer). So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk. Sony Electronics Inc. has an opportunity available for a Sales Support Engineer within the Imaging Products & Solutions of Americas – Professional Display Solutions Group. This is a remote work from home position based in the Chicago metropolitan area the Sales Support Engineer provides technical sales support to a territory comprised of 11 states (ND, SD, MN, IA, WI, IL, IN, KY, WV, OH, and MI). You will be supporting Sony PDSA Account Managers, Sony Resellers, System Integrators, & their sales force. You will be providing support in the form of product demos, product clinics, and product training sessions, as well as, assisting the B2B Reps and Account Managers in closing sales. As an AV/IT Sales Support Engineer, a strong understanding of the various networks, computer operating systems, and computer infrastructures, in order to determine the best solution for our customers. Some of the products and technologies that you will be supporting are Professional Display products including projectors and large format LCD displays, PTZ cameras, direct-view LED products, Digital Signage products, cloud-based display orientated solutions and analytic devices including hardware and software. In addition, you will serve as subject matter expert on IoT technologies, Digital Signage, dvLED, and product applications within multiple vertical markets.

  • Providing in-person and virtual dealer product support.
  • Resolving technical issues with Sony products in the field.
  • Ensuring that Resellers, Sales Reps, Distributors and System Integrators have all the technical material to meet their requirements.
  • Supporting key customers through post-sales support, including making sure firmware and software updates have been installed on products.
  • Escalating issues to the Sony Service Organization when physical repair is deemed necessary.
  • Gathering information and providing feedback to Marketing & Product Management on Sony product issues.
  • Driving product challenges to final resolution.
  • Providing feedback to Product Management on competitive information affecting sales of Sony products.
  • Supplying monthly reports on wins and losses of business and competitive information.
  • Acting as a liaison between Sales and Marketing/Product management.
  • Providing support for and attending regional and national shows and demonstrations, as required.
  • BS in Electrical Engineering or Computer Science; In lieu of a BS, must have a High School diploma or equivalent and 8 years of directly related experience.
  • Strong presentation skills.
  • In-depth understanding of computers and their operating systems such as Windows 10.
  • Background in understanding cloud platforms and IoT technologies, Digital Signage, dvLED, and application within the Education marketplace.
  • Intermediate skill level in MS Power Point and Excel.
  • Ability to lift 45 pounds.
  • Ability to travel 65% of the time, as required.
  • CTS certification is preferred.
  • 4 years of related business in the AV Market working with a manufacturer or integrator is also a plus.
  • DSCE, Comptia A+ or Network+, or CCNA are a plus.
  • In-depth knowledge of all Sony AV/ IT products, their functions, applications, features, and benefits.
  • Working knowledge of Salesforce.com (SFDC) preferred.
  • Competitive base salary.
  • Annual corporate bonus plan based on company performance.
  • Comprehensive benefits package including healthcare benefits (medical, dental, and vision).
  • Paid medical leave.
  • 401k plan with matching company contributions.
  • Vacation time.
  • Education assistance.
  • Student loan assistance program.
  • Eighty hours of paid sick leave time annually.
  • Up to twelve weeks paid parental leave.
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