AV Installation Technician

New Era Technology•West Chester, PA

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. The AV Installation Technician will be responsible for the installation, and decommission of professional audio, video, control systems, as related to the Systems Integration Industry. The AV Installation Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company, while assuring a professional and safe working environment.

Requirements

Excellent written and verbal communication skills.
Must be responsible, self-motivated, self-starter, personable and well organized.
Superior customer service skills to deal with both internal and external customers.
Ability to manage multiple tasks simultaneously.
Strong interpersonal skills: ability to work with diverse groups.
Proficiency in the use of computers, tablets and software including programs such as Bluebeam, MS Office, SharePoint, ConnectWise, etc.
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.
Required to stand, walk, climb, sit and use hands and fingers.
Reaching, grasping and carrying activities are also required.
Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
Valid and current driver’s license.
High school diploma or equivalent
Audio Visual knowledge helpful, experience preferred, other low voltage, construction, or electrical installation experience acceptable.

Nice To Haves

Preferred but not required – CTS certification.

Responsibilities

Responsible for reading and understanding Systems Integration installation process.
Must understand wiring diagrams, schematics, and blueprints.
Custom audiovisual installations.
Wire pulling and termination.
Equipment installation and removal when necessary.
Install display (projector/flat panel), screen and check for simple functionality.
Labeling all wire and equipment.
Use of hand and power tools.
Site cleanup.
Safe use of ladders, scaffolding and lifts.
Lift heavy and bulky equipment.
Achieve working knowledge of Company software and work within software system on a day-to-day basis.
Work in a safe, positive manner showing respect to others and contributing to the team.
Full compliance with Company and customer safety programs.
Full compliance with Company policies and procedures.
Work to achieve 100% customer satisfaction 100% of the time.
Other duties as deemed necessary by management.