AV Installation and Support Services Technician

Diversified•Huntsville, AL

1d•Onsite

About The Position

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video. This role works full-time from an onsite client location, focusing on installation and subsequent system maintenance. The technician will conduct preventive maintenance, assist with service tickets, and collaborate with remote support for troubleshooting. The position ensures compliance with industry standards and client requirements, emphasizing quality, safety, and efficiency. This technician will operate with no supervision on client jobsites, coordinating with clients, contractors, and subcontractors. They will often be the sole field technician, responsible for delegating work, communicating with stakeholders, and maintaining quality control. The role requires a high level of technical and interpersonal skills, along with strong communication abilities, and involves making independent onsite decisions.

Requirements

High school diploma or equivalent required.
OSHA 30 Certificate required.
Must have a valid US Passport.
Must have a valid driver’s license and adhere to our insurance requirements.
Minimum 2 years of experience in low-voltage or structured cabling installation.
Possess advanced AV installation skills.
Familiarity with a wide range of audio, video and networking equipment.
Proficient in the use of cable testers, hand tools, and power tools.
Ability to read and interpret technical documents and blueprints.
Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader.
Willingness to travel to job sites as required.
Excellent troubleshooting and problem-solving skills.
Strong communication and teamwork abilities.
Good verbal communication skills and good customer service skills.
Ability to diagnose, troubleshoot and resolve technical problems.
Able to work indoors/outdoors, standing, sitting and ladder use.
Able to lift 50lbs.
Employee must possess a valid driver’s license in their state of residence.
Employee must possess a valid Passport for entry onto client site.
Employee will be required to use their own vehicle.

Nice To Haves

Low Voltage Special Systems License a plus.
Experience with Service Now preferred.
Experience with Software House preferred.
AVIXA CTS Certification is preferred.
AVIXA CTS-I Certification is highly encouraged.
Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
Additional certifications from recognized structured cabling governing bodies are a plus.
Other relevant certifications may be required or preferred based on the technology focus of the position.

Responsibilities

Installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.
Conduct Preventive Maintenance and assist with Service Tickets as needed.
Work with REMOTE support to troubleshoot Service Tickets as required.
Ensure all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency.
Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
Perform troubleshooting and repairs on structured cabling systems and related hardware.
Ensure all installations comply with relevant standards.
Document all work performed, including test results and as-built drawings using BlueBeam.
Collaborate with project managers, engineers, and other trades to ensure successful project completion.
Maintain tools, equipment, and a safe, organized work environment.
Provide technical support and guidance as needed.
Participate in ongoing training to stay current with industry best practices and standards.
Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards.
Oversee all field operations and report progress, status and issues.
Supervise the physical installation of a wide variety of technology into a wide variety of locations.
Maintain all quality control on jobsite, checking all work from subcontractors and union trades.
Manage any discrepancies in our standards.
Able to read and understand functional design drawings and cable riser diagrams.
Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines.
Provides daily feedback to Manager.
Able to build and wire custom panels from engineering drawings.
Perform Advanced Fiber optic cable handling, installation termination and testing.
Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories.
Keep clean, orderly and well documented.
Responsible for tracking and maintaining their personal licenses, certifications and qualifications.
Maintain daily record of time worked on specific projects for timesheet entry.
Maintain an activity log and a personnel log for skills to report on recommended improvements.
Conduct routine Preventative Maintenance and logs as required.
Work with Remote support for service tickets that require escalation.
Coordinate with clients, contractors and subcontractors.
Delegate work, working with remote support, and communicating with key stakeholders on behalf of the company.
Make good judgement about decisions that need to be made on job sites.
Maintain and wear appropriate PPE as the job and tasks require it.
Ensure hazards are addressed and rectified in a timely manner.