AV Hardware Tech II

ASM Research-posted 2 days ago

Full-time • Mid Level

Baltimore, MD

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Seeking a skilled and oriented Audio Visual (AV) Hardware Technician for maintaining, patching, troubleshooting, and replacing AV equipment across the enterprise. The ideal candidate will have hands-on experience with a variety of AV control and audio systems including AMX, Q-Sys, Biamp, Shure, Extron, Cisco, Poly, and video wall panels.

Perform routine maintenance, patching, and repairs on AV systems and equipment. Maintain current firmware versions.
Diagnose and resolve hardware issues for AV components, including control systems, DSPs, microphones, amplifiers, video conferencing devices, and video wall panels.
Oversee and execute the replacement of defective or obsolete AV equipment and components as necessary. Return merchandise authorization.
Conduct regular inspections and preventative maintenance to ensure optimal performance and reliability of AV systems.
Support AV installations, upgrades, and system expansions.
Collaborate with IT, Facilities, and external vendors to coordinate AV projects and repairs.
Maintain accurate records of maintenance, repairs, and inventory of AV hardware. (ServiceNow)
Deliver technical support and training on AV equipment operation, including user assistance with connecting to MS Teams and Zoom meetings and guidance on collaboration space technology.
Ensure compliance with company standards, industry regulations, and best practices for AV hardware.
Travel to remote offices to support AV equipment and perform preventative maintenance.
Work with regional offices to remotely to perform preventative maintenance.

Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
4-5 years of experience in information technology, systems administration or other IT related field.
Ability to lift and carry AV equipment (up to 50 lbs).
Strong troubleshooting and problem-solving skills.
Ability to read and understand AV system schematics and diagrams.
Proficiency in hardware patching, device configuration, and firmware updates.
Excellent communication skills and customer service orientation.
Ability to work independently and collaboratively within a team.
Attention to detail and commitment to maintaining high standards of equipment reliability and performance.
Willingness to work in various environments (conference rooms, auditoriums, etc.).

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