AV and Technology Subject Matter Expert

Aleut Federal

10d

About The Position

We are seeking a talented and highly motivated Technology and Audio Visual Subject Matter Expert to join our team. This role focuses on Q-SYS-based audiovisual systems, integrated exhibit technologies, and video teleconferencing (VTC) support within a mission-driven environment. The candidate will design, develop, implement, and sustain AV and VTC systems, while supporting lifecycle management and operational stability. The ideal candidate has experience in AV and VTC environments, is capable of programming and configuring Q-SYS systems (minimum Level 1), and demonstrates strong troubleshooting and customer-facing skills. This individual will work closely with engineering and operations teams to deliver reliable, scalable AV/VTC solutions aligned with established system architecture. This person will design, program, and integrate audiovisual systems using Q-SYS and related platforms. They will manage and maintain video teleconferencing (VTC) systems, including hardware and software components. They will collaborate with AV and IT personnel to determine requirements and develop system architecture and design documentation. They will program, test, and troubleshoot AV and VTC systems to ensure proper functionality and performance. Additionally, they will provide technical support to project teams and end users as needed.

Requirements

Q-SYS Level 1 certification (minimum)
5+ years of experience in AV/VTC systems programming, design, or sustainment
Strong knowledge of AV systems including audio, video, control, and signal flow
Experience configuring DSP systems and networked AV environments
Familiarity with VTC systems and collaboration platforms
Ability to read and interpret system schematics and network diagrams
Experience with Windows-based systems and basic networking concepts (IP, VLANs)
Strong troubleshooting and root cause analysis skills
Excellent communication, organizational, and teamwork skills
Ability to work in customer-facing environments and meet operational timelines

Nice To Haves

Q-SYS Level 2 or higher
Experience supporting exhibit or public-facing AV environments
Familiarity with media servers and playback systems
Experience with lifecycle planning and configuration management practices
Experience working in Government or mission-critical environments

Responsibilities

Develop, design, and modify programming for AV/VTC control systems with emphasis on Q-SYS
Support configuration and sustainment of DSP, media, and control systems
Manage and maintain VTC systems, including codecs, endpoints, and conferencing platforms
Program, test, and troubleshoot AV/VTC systems to ensure performance and reliability
Support firmware updates, software patches, and configuration management
Develop and maintain system documentation, diagrams, and configuration baselines
Contribute to system-level testing and validation activities
Perform peer reviews of configurations and changes for accuracy and reliability
Collaborate with engineering and operations teams to implement system changes
Provide Tier 2 troubleshooting support and assist Tier 1 staff
Support lifecycle management activities, including refresh planning and system optimization
Assist with event support, system validation, and operational readiness activities
Maintain configuration and programming repositories for supported systems
Coordinate with vendors for advanced troubleshooting and updates
Assist in development of user guides and operational documentation