AV and Gaming Equipment Technician Full Time - Nights / Weekends

Casino and•Lincoln, RI

9d•$29 - $36•Onsite

About The Position

Why Bally's? Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain. A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! The Role: The AV and Gaming Equipment Technician will be responsible for live gaming and AV equipment maintenance and other related operations within the organization with an underlying willingness to continuously develop and implement current procedures whilst remaining flexible to the growing and changing demands of the organization. Approximately half of the working time will consist of executing risk tasks across remote studios whilst the rest will be focusing on development, improvement, and innovation.

Requirements

Rhode Island Operations Gaming License
Rhode Island State DBR
Basic Microsoft Server maintenance
Good computer hardware knowledge installation and troubleshooting with an understanding of network architectures.
Handy with common tools
An understanding of electronics and technical principles
A high sense of responsibility and the ability to work in a team as well as alone and unsupervised
Be driven, flexible and proactive
Be a multitasker and have team spirit
Ability to plan and forecast effectively
Great problem-solving skills and ability to work under pressure

Nice To Haves

Video Broadcast and lighting experience is strongly preferable
A good foundation of audio processing is

Responsibilities

To work with shift managers ensuring game integrity and risk of gaming equipment including shuffling machines and table equipment.
Installation, maintenance, repair of tables and their equipment
Installation of electronic equipment, assembling and dismantling works
Strong record keeping and data analysis
Manage communications and external services provided in terms of gaming equipment.
Communicate effectively with colleagues and superiors to provide status updates, report issues, and seek guidance.
Minimizing loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision.
Ensure that all studio equipment and setups comply with safety regulations and industry standards.
Manage and monitor equipment inventory levels of deployed and stored equipment.
Ensure regular maintenance of the roulette wheels including wheel swap, levelling, sensor calibrations etc.
Ensure connection between the roulette wheel and server room is maintained
Trouble shoot errors including nano-puller, ports, configuration settings of the table PC.
Resolve or escalate any other technical roulette issues through internal escalation processes
Keep all files of actions which have been done with roulette wheels updated
Shuffle machine exchange, maintenance, and cleaning
Ensure shuffle machines are calibrated, troubleshooting where necessary
Exchanging, possibly removing broken parts of the unit for the new ones
Communication with the manufacturer for tech support
Shuffle machine test (brand new ones) before installing them on the table
Ensure that all activities are logged in the required reports and/or ticketing systems
Immediate attention and action during emergency cases such as:
On an occasional basis, the following tasks will be required: electrical soldering; joiner’s work, transporting order; loading and unloading; carrying of heavy objects
Carry out any ad hoc duties instructed by your direct manager that meets the needs of the business
Ensure table felts are maintained and replaced in accordance with regulatory and internal procedures
Maintenance of table equipment including shoes, scanners, and discard holders etc.
Work closely with the Live Dealer AV specialist groups regarding AV setup, configurations, and replacements equipment.
Setup and maintenance of Broadcast Technologies such as video routers, digital signal processors, video encoders, cameras, audio, lighting, and LED Walls.
Setup, maintain and monitor the IDF (Server Room).
Manage and maintain power system, UPS, and backup power system.
Analyzing and repairing technical faults on equipment and systems.
Improve and maintain redundancy and monitoring solutions.
WIMD camera position correction for the Live Dealer tables