Auxiliary Services Supervisor

Virginia Commonwealth University•Richmond, VA

30d•$75,000 - $85,000•Onsite

About The Position

VCU’s Facilities Management Department is seeking to hire an Auxiliary Services Supervisor for Facilities Operations. The working Supervisor manages the after-hours emergency response and preventative maintenance team. The working Supervisor: Organizes, leads, instructs, plans, schedules, and directs a team of skilled and semi-skilled multi-craft trades Sets and communicates expectations related to the unit's goals and objectives Provides constructive feedback and training to ensure that team members have the necessary knowledge and skills to achieve these goals Manages performance in accordance with university policies and guidelines- including recruiting, discipline, evaluations, and employee work profiles Plays a critical role in planning and coordinating the work of multiple trades to ensure high-quality performance and exceptional customer service, all while optimizing the efficiency and effectiveness of operations within the zone Provides direction to the trades team and establishes key performance indicators and metrics, and the supervisor consistently develops, utilizes, and completes reports and queries, including workload management, using a computer maintenance management system (AiM) Plays a critical role in planning and coordinating the work of multiple trades to ensure high-quality performance and exceptional customer service, all while optimizing the efficiency and effectiveness of operations within the zone

Requirements

Knowledge and demonstrated experience supervising, instructing, directing, leading, evaluating, organizing, scheduling and planning a team of skilled and semi-skilled multi-craft trades in a Commercial or Institutional Facility
Extensive knowledge of physical plant maintenance and methods of construction: general knowledge of the various trades
Demonstrated ability to work from plans for improvement or alteration of buildings and equipment
Ability to set priorities, experience managing budgets, oversee contractors and knowledge of the Commonwealth of Virginia’s procurement system
Computer skills to include Computerized Maintenance Management System experience
Strong leader with excellent written and oral communication skills and customer service focus
Exposure to and knowledge of safe work environments in accordance with OSHA, federal, state, and local regulations, as well as environmental health standards for indoor environmental quality
A minimum of a High School Diploma or G.E.D.
Valid Virginia Driver's License is required
Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Nice To Haves

Experience working in a higher education and research environment preferred
State of Virginia Journeyman License in Electrical, Plumbing or HVAC preferred

Responsibilities

Performance Management
Expectations are clear, well communicated and relate to the goals and objectives of the department or unit
Responsible for all recruitments and establishment of employee work profiles and performance goals
Staff have the necessary knowledge, skills, and abilities to accomplish goals
The requirements of the performance management system are met and evaluations are completed by established deadlines with proper documentation
Performance issues are addressed and documented as they occur
Safety issues are reviewed and communicated to ensure a safe and healthy workplace
Leadership
Goals are achieved in a timely manner
Staff is well organized and prepared for tasks at hand
Staff receive frequent, constructive feedback
Staff members have been instructed and understand the objectives and direction of the group
Subordinates can assume duties without assistance on short notice
Fosters teamwork and communication within Facilities Management
Shares information and ideas to improve customer service and promote Facilities Managements goals
Work Management
Work is completed safely, efficiently and effectively
Reporting is accurate and timely; consistently develop, utilize and complete management reports/queries
Priorities are handled in appropriate fashion and according to established SOP’s
Establish, schedule and oversee assigned preventive maintenance schedules
Materials necessary to execute maintenance plans are available to facilitate timely, smooth workflow
Support all efforts related to AiM, to include AiM Go
Fiscal Responsibility
Comply with all Procurement and Facilities Management policies and guidelines
Work is completed, efficiently and effectively achieving the best possible results within the budget framework
Risk Management – Demonstrates a commitment to risk assessment (considering cost, benefit, and impact); utilizes identified internal control mechanisms; practices routine verification of the accuracy of data
Complete on line reconciliation of monthly credit card statements in accordance with established SOP’s
Other Duties as Assigned
To include being designated to work/on call during emergencies and inclement weather
Perform management availability as scheduled

Benefits

All full-time university staff are eligible for VCU’s robust benefits [https://hr.vcu.edu/benefits/] package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

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