Autonomous Vehicle Roadside Assistance Agent

Taskus • San Antonio, TX

307d

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Requirements

• Must be 21 years old
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
• Minimum of 2 years of experience of driving on public roads in a professional capacity
• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)
• Proficiency with using a touchscreen smartphone
• Must be able to type at least 40 adjusted wpm

Responsibilities

• Maintain TaskUs's high standard of safety, inside and outside of the vehicle
• Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods of time
• Capable of responding quickly to changing and potentially high-pressure environments
• Work mostly individually but also in small groups of 2-10 people
• Monitor multiple software systems with constant focus
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations
• Complete daily reports and document procedures and tests
• Interact with the members of the public and educate them on self-driving technology
• Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions
• Operate onboard data recording computers
• Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations
• Responsible for safely setting up driverless vehicles
• Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s)
• Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location
• Apply safety procedures to any situation involving the rescue of a self-driving car
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
• Other duties as required

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Commitment to a People First culture
• Inclusive environment
• Positive impact on the community
• Encouragement of internal mobility and professional growth

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED