Automotive Warranty Manager

Avis Budget Group • Parsippany-Troy Hills, NJ

108d • $85,000 - $120,000

About The Position

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. The Automotive Warranty Manager leads the warranty team in submitting and collecting a $35M annual warranty recovery and pre-delivery inspection (PDI) budget from vehicle OEMs. This role collaborates with close to 100 maintenance locations to develop and implement policies, procedures, tools, and training to optimize collection of standard, campaign, and recall warranties from vehicle OEMs. The manager ensures proper technology is in place to collect pre-delivery inspection credits from applicable OEMs and recognizes and motivates staff to improve performance, results, and field and cross-departmental engagement.

Requirements

• 5+ years of progressive experience in warranty administration, automotive service management, or related field.
• Prior leadership experience managing teams, including hiring, coaching, and performance management.
• Strong knowledge of OEM warranty processes, repair order documentation, and claim systems.
• Familiarity with DMS platforms (CDK, Reynolds & Reynolds, Dealertrack) and proficiency in Excel/PowerPoint.
• Excellent organizational, problem-solving, and communication skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Project management and vendor relationship management experience.

Responsibilities

• Ensure adherence to all manufacturer and aftermarket warranty policies, procedures, and compliance requirements.
• Establish and maintain productive relationships with OEM warranty representatives and aftermarket warranty partners.
• Lead the review of warranty repair orders for accuracy, completion, and compliance with policy and procedure manuals.
• Collaborate with service advisors, service directors, and technicians to confirm all necessary diagnostic documentation accompanies repair orders.
• Oversee accurate entry of labor operation codes, failure codes, and other administrative data on repair orders.
• Direct the submission of warranty claims to manufacturers and aftermarket companies, ensuring timeliness and accuracy through available administrative tools.
• Monitor warranty receivables and ensure proper documentation and collection of deductibles at the time of repair completion.
• Review and resolve returned or rejected claims, preparing resubmissions promptly.
• Maintain oversight of all claims submitted, rejected, and paid, ensuring daily review with service leadership and consistent progress toward recovery goals.
• Set and monitor departmental performance targets, including warranty claim acceptance rates and receivable timelines.
• Lead cross-functional collaboration with shop foremen, technicians, advisors, and service directors to optimize warranty recovery processes.
• Develop and implement policies, procedures, tools, and training to drive continuous improvement in warranty and PDI recovery operations.
• Manage and coach staff to achieve departmental objectives, providing recognition, feedback, and professional development opportunities.
• Build and maintain strong working relationships across internal teams and with external OEM partners to enhance warranty recovery outcomes.

Benefits

• Paid time off
• 401K retirement plan with company matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services