Automotive Upgrade Specialist

Sheehy Lexus Of Richmond•Richmond, VA

About The Position

Sheehy Auto Stores has been named 2024 and 2025 Top Workplace in Washington, DC, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25+ locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Lexus of Richmond is looking for an Upgrade Specialist to join our team. As the Upgrade Specialist, you will utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication, teamwork, customer service, and results focus.

Requirements

Sales experience or experience in customer service such as retail, restaurant, call center setting, etc., is preferred but not required (sales training provided)
Ability to learn data mining tools and software (eLeads experience a plus!)
Strong customer service, organizational, relationship building, and time management skills
Excellent verbal and written communication skills
Outgoing personality with expertise in developing relationships
Driven, competitive, and willing to work in a team environment
Must be authorized to work in the USA
Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen
Must have a valid driver's license

Nice To Haves

eLeads experience a plus!

Responsibilities

Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
Work with the Used Car Manager to identify current vehicle needs
Use strong decision-making and active listening skills to think progressively about customer needs and service
Educate customers on the options available through the Vehicle Exchange
Meet and greet customers in the service drive to present cash offers for their vehicles
Daily contact with our existing Customers through Phone, email, and in-person interaction; ongoing follow-up with customers
Use friendly, no-pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget
Appraise vehicles & work with service advisor when necessary to determine work needed
Work closely with the New & Used car Manager to determine trade values and replacement vehicle payments
Be a liaison to customers while their car is being serviced
Meet with the management team regarding objectives, planned activities, reviews, and analysis
Be outgoing, friendly, energetic, and professional with excellent customer service, attentiveness, and follow-up skills