Automotive Transmission Warranty Administrator

LKQ Corporation

108d

About The Position

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Investigates customer inquiries about merchandise or warranties by performing the following duties Provide technical Automotive Transmission service to customers, dealers, and field technicians for the products and services sold by ATK North America Primarily diagnose, troubleshoot, recommend field repairs regarding 'internal transmission' failures and write/release warranty replacement invoices Explain technical diagnoses and needed repairs Work with Customers to help diagnose problems and offer assistance with certain repairs Under minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department. Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty claims, payment of a claim, credit of customer’s account, or adjustment of customer’s bills Recommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature Be familiar with ATK internal Policies, values, and ATK Quality Policy Be aware of his/her process/sub process and know related procedures Provide quality customer service according to product support procedure (P0583001) Maintain performance indicators in acceptable levels Answer all calls promptly and courteously Assisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may have Contact customers as a follow up to ensure customer satisfaction, as required Keys information into computer to obtain computerized records Maintain a safe and clean work environment (5S Program) Be familiar with ATK’s Code of Safe Work Practices.

Requirements

• 1+ years of experience in the automotive industry.
• Prior automotive industry experience (parts store, salvage yard, repair shop, body shop, or as a car buff).
• Knowledge of QA/QC, ISO/QS/TS systems.

Nice To Haves

• High School Diploma/GED.
• Prior experience cataloging products in the ACA ACES and PIES environment.

Responsibilities

• Investigate customer inquiries about merchandise or warranties.
• Provide technical Automotive Transmission service to customers, dealers, and field technicians.
• Diagnose, troubleshoot, and recommend field repairs regarding internal transmission failures.
• Write/release warranty replacement invoices.
• Explain technical diagnoses and needed repairs.
• Work with customers to help diagnose problems and offer assistance with repairs.
• Provide technical support to the ATK customer base via telephone, internet, email, and written communication.
• Notify customers and designated personnel of findings, adjustments, and recommendations.
• Recommend improvements in product, packaging, shipment methods, service, or billing methods.
• Maintain performance indicators at acceptable levels.
• Answer all calls promptly and courteously.
• Contact customers as a follow-up to ensure customer satisfaction.
• Key information into the computer to obtain computerized records.
• Maintain a safe and clean work environment.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees