Automotive & Tire Service Advisor

Take Ten Tire•Stillwater, OK

About The Position

Join the team at Take Ten Tire & Service as a Service Advisor and become a key part of a welcoming, energetic environment! We're looking for someone who is enthusiastic, team-oriented, and takes pride in representing our company with a warm and professional attitude. Experience in automotive repair, maintenance, and tire sales is definitely a bonus, but most importantly, we’re searching for someone with a positive spirit, a strong work ethic, and a heartfelt dedication to providing outstanding customer care. This is a rewarding opportunity for those who thrive in a lively, competitive setting and love helping people get back on the road with a smile. This job is demanding and competitive, requiring an individual with a positive attitude, a strong work ethic, and a genuine commitment to delivering exceptional customer service.

Requirements

Minimum of 2 years of experience in the Automotive repair industry
Demonstrated solid and reliable work history
Leadership mindset with a willingness to lead by example
Strong communication and interpersonal skills
Ability to work in a fast-paced shop environment
Customer Service background
Automotive background
Able to stand for long periods
Ability to work with a computer system
Learn the Tiremaster program

Responsibilities

Promptly meet and greet every service customer in a friendly and courteous manner.
Listen to customers' reasons for bringing their vehicle to the service department.
Provide logical diagnostic services or repairs to address customers' concerns.
Provide accurate estimates for all recommended services or repairs.
Maintain open communication with technicians and the shop foreman regarding job status updates.
Handle minor customer complaints and misunderstandings with courtesy and tact without exacerbating them.
Make policy adjustments within the guidelines and budgets established by management.
Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
Write and complete work orders, explain the work done to the customer, and collect payments.
Strive to ensure that every customer is delighted with the level of service the shop offers.
Provide superior customer service at all times.
Make yourself available for and complete all required and additional training offered by the Company.
Perform other duties as required by management.
Adhere to company policies and legal regulations at all times when conducting business.