Automotive Tire Advisor / Accessory Parts Supervisor

Joseph Chevrolet•Cincinnati, OH

About The Position

We are seeking a Service Tire Advisor / Accessory Supervisor with excellent customer service skills and a winning attitude. Service Tire Advisor (Main Job Role): You will greet customers as they bring their vehicles in for service. After a proper greeting, you will conduct a tire safety inspection which includes tread depth measurement, inspecting date codes, and verifying the correct size tire is on the vehicle. If the tires are found to be in need of replacement, you would then provide a good / better / best option for replacement. You will be a tire subject matter expert with how to properly inspect, recommend, and sell tires to customers. You will also be well versed with tire warranties, road hazard protection, and technology on how to track your inspections and develop a follow up process when customers decline tire replacements. This position requires a customer service mentality along with great teamwork skills. Accessory Supervisor (Secondary Job Role): We install a lot of genuine Chevrolet accessories at the time of a new vehicle purchase. We need someone to properly check in and stock accessories as they arrive. You would then fill out an inventory spreadsheet and properly label parts with what vehicles they get installed on. When the time comes for the Technician to install the parts, you would then pull the parts for the Technician and update the inventory. Other Service / Parts administrative tasks will be assigned as well but the main job roles are listed above. At Joseph Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Requirements

Prior Automotive Experience a plus.
Will train the right candidate who has excellent customer service / selling abilities.
Experience with Microsoft Office suite is a plus
Ability to communicate customers' interests needs and requests to management and service / parts personnel
Professional personal appearance

Responsibilities

Properly greet customers and perform a tire safety inspection.
Develop and properly present good / better / best tire quotes to customers.
Digitally log inspections tied to the VIN number.
Work with the Parts Manager on tire inventory needs using GM reporting that shows our fastest moving Tire SKU numbers.
Make outbound phone calls to generate additional tire business.
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
Communicate with customers and employees in a professional, friendly and efficient manner, striving to minimize the amount of time customers wait on their vehicle.
Assist the managers with various clerical duties as needed.
Familiarize yourself with department structures & internal procedures for assisting customers efficiently.