Automotive - Technical Support Specialist

BMW Group•Woodcliff Lake, NJ

60d

About The Position

SPREAD ENTHUSIASM. SHAPE THE FUTURE. SHARE YOUR PASSION. Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations. As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ. WHAT AWAITS YOU.

Requirements

Bachelor’s degree in engineering or equivalent Technical Support experience with BMW, MINI vehiclesBMW Master technician, or equivalent OEM Master technician, or ASE Master technician (A1-A8)
Min 3+ years in technical training and working experience with BMW and MINI vehicles.
Complete ASE certifications as per BMW training guidelines for the Master technician training level.
BMW Master technician, or equivalent OEM Master technician, or ASE Master technician (A1-A8)

Nice To Haves

3+ years in OEM or Aftermarket automotive product engineering3+ years in OEM or Aftermarket automotive service engineering

Responsibilities

Provides technical support to BMW/MINI dealer workshop technicians for various vehicle systems.
Handles TeileClearing and standard cases using TSARA and IRAP Client systems.
Ensures high-quality repairs for BMW and MINI customers in the US and Canada.
Supplies necessary data to Development and Engineering to improve product quality and reduce warranty expenses.
Responds to TSARA cases with professional, comprehensive replies based on internal resources and diagnostic tools.
Offers specific testing, diagnosis, and repair recommendations following BMW best practices.
Performs control module recoveries using BMW Group Expert Tools to minimize vehicle downtime.
Collaborates with Product Engineering on new software solutions and Warranty department on pilot programs.
Escalates complex cases to National Technical Support Engineers or Product Engineering when necessary.
Tracks data, attaches cases to reports, and maintains open communication with Regional Technical Support Engineers regarding product issues and trends.