Automotive Technical Service Representative (Techline) [HQ-NJ]
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About The Position
Join our team as a Technical Service Representative for Techline, where you'll play a pivotal role in supporting retailer technicians by providing expert guidance through the Technical Help Line. You'll leverage your hands-on experience, research skills, and sound judgment to recommend effective repairs for customer, retailer, and fleet vehicles. You'll also contribute to enhancing the customer experience by creating or updating North Star cases and collaborating with departments like Customer Advocacy, Parts Information Coordinators, Claims, and more. This role offers opportunities to tackle special projects, grow your expertise, and make a meaningful impact on our technical support operations.
