Automotive Store Operating Partner

FastLap Group•Robertsdale, AL

23d

About The Position

Sweat Tire in Robertsdale is seeking an Automotive Store Operating Partner. Company Overview: At Sweat Tire in Robertsdale , we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction. Opportunity: Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry. Position Overview: The Automotive Store Operating Partner is a key leader responsible for the management and success of a single location. This role requires a focus on operational excellence, customer satisfaction, and employee engagement, all within the framework of FastLap's "unreasonable hospitality" philosophy. The Operating Partner must achieve performance targets through data-driven insights and strategies, technological advancements, and streamlined processes. By fostering strong relationships with customers, fleets, and business accounts and delivering exceptional automotive services, the Operating Partner drives customer retention and acquisition, P&L responsibility for the store, revenue growth, GP improvement, safety focus, and asset protection.

Requirements

Experience in a tire and automotive retail center or customer-focused management role, with a proven track record of achieving KPIs and financial targets.
Strong analytical skills for data interpretation and strategic planning.
Skillful in workforce management and training, managing employee turnover below industry levels, and enhance service quality.
Excellent communication skills and a commitment to fostering a collaborative team environment.

Responsibilities

Cultural Leadership: Champion Sweat Tire core values within the location, emphasizing exceptional customer service and "Unreasonable Hospitality."
Create a motivating and inclusive work environment where employees embody the "FastLap Way," fostering collaboration and high morale.
Operational Excellence and Financial Objectives: Attain organic growth and EBITDA objectives by leveraging data analytics and rigorous operational oversight.
Implement and maintain key KPIs, focusing on labor management, turnover reduction through training, and cost control to maximize revenue and efficiency.
Embrace and utilize technology solutions to streamline workforce processes, enhancing both customer and employee experiences.
Ensure P&L responsibility for the store with a focus on revenue growth and GP improvement.
Customer Experience and Business Growth: Lead efforts to provide outstanding customer service as the key driver for increasing car count, retention, and new customer acquisition.
Cultivate and maintain strong relationships with local fleet and business accounts, ensuring satisfaction and the delivery of superior automotive service and repair.
Financial, Safety, and Compliance Management: Manage inventory to ensure efficient and accurate product tracking and demand fulfillment.
Oversee financial processes, including accounts receivable and accounts payable, to ensure vendor accuracy, adhering to SOPs to enhance cash flow.
Focus on safety and asset protection to maintain operational integrity.
Ensure compliance with company policies, procedures, and regulatory standards.
Team Development and Engagement: Train and mentor store employees to develop their customer service and operational management skills.
Foster a culture of continuous improvement through the integration of LMS training programs and encourage employee feedback.
Process Improvement Collaboration: Collaborate with the other MELs and peers to share insights and contribute to enhancing business processes and solutions.
Remain open to suggestions from peers and the VP to refine and optimize store operations.
Market Insight and Strategy Execution: Monitor and adapt to local market trends, tailoring business strategies to improve competitive positioning.
Implement market-specific initiatives, including pricing and promotion strategies, to heighten customer engagement and revenues.