Automotive Store Manager

Leeds West Groups•Mishawaka, IN

12d•Onsite

About The Position

AStore Manager exemplifiesprofessional integrity,strong leadership skills,robustbusiness acumen, extensive knowledge of automotive industrypractices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations.A Store Manager must exercise discretion and independent judgment with respect to matters that significantly impactbusiness operations.

Requirements

Strong senseof integrity.
Excellent people management skills.
Excellent analytical, decision-making, and problem-solving skills.
Excellent active listening skills.
Excellent verbal and written communication skills.
Excellentinterpersonal, supervisory,diplomacy, and leadership skills.
Excellent sales and customer service skills.
Extensiveknowledge ofthe automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent time managementskills.
Proficient with technology, computer,and software systems,including Digital Vehicle Inspections (DVI).
Proficient in inventory and expense management.
Ability to thrive in a high-paced sales environment.
Ability to provide and receive constructive feedback.
Ability to managepriorities, multitask,and complete objectiveswith minimal supervision.
Ability to meet consistent attendanceexpectations.
Minimum age requirement of eighteen years.
An active and unrestricted driver’s license is required.
A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
A minimum of three years of related experience is required.
Must be legally authorized to work within the United States while employed by Leeds West Groups.
Successful completion of background check.
Successful completion of a Motor Vehicle Records (MVR) check and ability to maintaina clean driving record.

Nice To Haves

A minimum of threeyearsof managerial experience is preferred.
A bachelor’s degree in business management or a related field is a plus.

Responsibilities

Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Analyze and monitorkey performance indicators (KPIs) to track shop performance and identifyareas for improvement.
Develop and implement strategies for customer retentionand future business growth to maximize and exceed business objectivesand sales and profitability goals.
Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. This includes but is not limited to achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
Oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injuryand damage claims, and more to support business objectivesand budgets.
Act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
Analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
Ensure test drives are conducted correctlyand in accordance withcompany policy, procedures, safety best practices, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance withcompany policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
Perform other duties as assigned.
Direct supervisory responsibility,including the authority todirect, train,develop, mentor, support, evaluate, and effectively discipline employeesto ensure high-quality workmanship, customer satisfaction, and workplace culture.
Participates inand provides recommendations forthe hiring, firing, advancement, promotion, or any other change of status of other employees.
Lead and fostera strong, inclusive, and cohesiveteamenvironmentand culture to effectively valueand developemployees, exceed business goals,and provide legendary customer service.
Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programsthrough conducting team meetings, training, audits,and more.
Managethe workflow, quality of work,and work schedulesfor all employees.