Automotive Service Writer
About The Position
Ready to Build Something Great? At Midas, we're not just one of the most respected brands in automotive aftermarket – we're a team that believes the best people are those who stay curious, work hard, and never stop growing. Our Dublin location has earned its reputation through decades of quality service, and we're looking for someone special to help us write the next chapter. We're seeking a Service Advisor who brings three essential qualities: the humility to learn from every interaction, the intelligence to solve complex problems, and the hunger to build a meaningful career in automotive service. Your Mission As our Service Advisor, you'll be the bridge between our customers and our technicians. This isn't just about taking orders – you'll be a trusted advisor who genuinely cares about getting people back on the road safely and affordably. Every day brings new challenges, and we need someone who sees those challenges as opportunities to grow.
Requirements
- Background as a service writer, service advisor, or similar role in automotive repair or dealership environment
- Solid understanding of automotive systems and repairs (ASE certification is valued but not required)
- Valid driver's license
- Humble : You listen more than you speak, learn from mistakes, and treat every person with respect
- Smart : You solve problems creatively, pick up new systems quickly, and think several steps ahead
- Hungry : You're motivated by growth, take pride in your work, and want to build expertise in automotive service
- Exceptional communication abilities – you can explain complex issues simply and build trust quickly
- Ability to juggle multiple priorities in a fast-paced environment without losing attention to detail
- Comfort with computer systems and repair shop management software (we'll train you on ours)
Responsibilities
- Welcome each customer with genuine care and attention, gathering detailed information about their vehicle concerns
- Translate technical issues into clear, honest explanations that customers can understand
- Provide accurate estimates and guide customers through repair options with integrity
- Create detailed, accurate work orders that set our technicians up for success
- Coordinate seamlessly between customers and technicians, ensuring nothing falls through the cracks
- Track repair progress and proactively communicate updates to keep customers informed
- Identify additional service opportunities based on manufacturer recommendations and vehicle needs
- Maintain meticulous records and continuously improve our processes
- Take ownership of customer satisfaction from hello to goodbye
Benefits
- 401(k)
- Bonus based on performance
- Paid time off
- Employee discounts
- Training & development
- Paid holidays
- Employee purchase discounts
- Clear path for advancement as you develop your skills
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
