Automotive Service Writer - Volkswagen

LARSON MOTORS INC•Tacoma, WA

2d•$61,000 - $100,000

About The Position

At Larson Volkswagen of Tacoma, we believe service excellence starts with passion — passion for people, precision, and the Volkswagen brand. We’re looking for a dedicated, customer-focused Service Writer who thrives in a fast-paced environment and takes pride in creating a seamless, transparent, and exceptional service experience for every driver who walks through our doors. If you’re motivated, detail-oriented, and inspired by the craftsmanship and innovation behind every Volkswagen, this is your opportunity to build a rewarding career with a team that values quality and teamwork. Why You’ll Love Working with Us Driven by Excellence: Join a service team that embodies Volkswagen’s commitment to precision, performance, and customer satisfaction. Career Growth: Clear advancement opportunities within the Larson Automotive Group. Training & Support: Receive comprehensive Volkswagen-specific training to master your craft. Collaborative Environment: Work alongside knowledgeable professionals who support one another’s success. Rewarding Work: Help customers stay confidently on the road while contributing to a brand built on trust and innovation. What We’re Looking For Customer-Focused: You communicate clearly, build trust, and genuinely care about each customer’s experience. Organized & Efficient: You excel at managing multiple priorities without compromising quality. Passionate About Cars: You appreciate the precision and performance that make Volkswagen stand out. Driven to Grow: You’re eager to learn, adapt, and advance within a brand that leads the industry in innovation.

Requirements

Provide above average Customer Service.
Automotive dealership experience preferred, but not necessary.
Ability to properly handle potentially stressful situations.
Friendly, courteous, professional with a "team player" attitude.
Self-motivated to work independently as well as part of a team.
Ability to take direction well.
Clear and concise communication skills
Highly organized
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Customer Engagement: Greet customers, schedule service appointments, and accurately document vehicle concerns.
Communication & Updates: Provide transparent estimates, keep customers informed throughout the service process, and ensure clarity at every step.
Process Coordination: Track repair orders, parts, and warranty documentation with accuracy and efficiency.
Customer Satisfaction: Deliver an outstanding service experience that reflects Volkswagen’s reputation for excellence.

Benefits

Earning Potential: $61,000 - $100,000/year
Competitive Commission:
4.75% of RO parts and labor sales for CSI below zone
5.25% for CSI above zone
5.5% for CSI in the top 10% of the zone
Strong Customer Base: Work with loyal Volkswagen owners and expert technicians.
Ongoing Training: Continuous learning through Volkswagen and Larson Automotive development programs.
Career Advancement: Opportunities to grow within the service drive and beyond.
Medical, Vision & Dental Insurance
Company-Paid Life & AD&D Insurance
Additional Coverage: Supplemental Life & AD&D, LTD, Accident, Hospital Indemnity, Pet Insurance
Wellness Programs: Employee Assistance Program (EAP), KOFE financial wellness program
Retirement: 401(k) with company match and flexible contribution options
Time Off & Holidays: PTO accrual from day one plus paid holidays
Employee Perks: Exclusive vehicle purchase and service discounts