Part-Time Automotive Service Writer

Ivy Tech Community College-posted about 1 month ago
$25 - $29/Yr
Part-time
South Bend, IN
5,001-10,000 employees
Educational Services
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The Automotive Service Writer serves as the primary point of contact between students, faculty, and customers for Ivy Tech's Automotive Educational Program. This position supports instructional goals by managing service orders of community partner organization, coordinating community partner organization vehicle service, maintaining accurate records, and fostering a professional shop environment that reflects real-world industry practices. The Service Writer ensures that program operations simulate dealership and independent shop standards, providing students with practical learning experience.

  • Greet and assisting customers, students, and faculty with professionalism and excellent customer service.
  • Schedule, write, review, and manage standard maintenance services for partner organization vehicles to be serviced within the program.
  • Communicate clearly between customers, students, and instructors regarding vehicle status, services needed, and timeline of services.
  • Maintain accurate service documentation, service histories, and customer records.
  • Coordinate workflow between the faculty/staff, students, and automotive lab, ensuring efficient scheduling of vehicles for student learning activities.
  • Provide students with training and guidance on industry-standard service writing practices, customer interaction, and shop management.
  • Monitor and ensure compliance with safety protocols, shop policies, and program procedures.
  • Manage parts ordering, invoicing, and cost tracking in coordination with program faculty.
  • Assist in maintaining a clean, organized, and professional service office environment.
  • Support program events, advisory board activities, and community engagement initiatives.
  • A high school diploma or GED is typically the minimum requirement with a minimum or 2 years of experience in the automotive industry or
  • Possess an associate's degree in automotive technology being beneficial and preferred.
  • Prior experience in automotive maintenance, customer service, or as a technician can be helpful.
  • ASE Certification(s) in Service Consultant, Automotive Parts or related areas.
  • Previous experience in an educational or training environment.
  • Demonstrated ability to mentor and support students in a learning setting.
  • Familiarity with dealership and independent shop operations.
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