Automotive Service Writer

MEINEKE OF WILLIMANTIC • Windham, CT

403d • $35,360 - $35,360

About The Position

The Automotive Service Writer at Meineke of Willimantic is responsible for providing exceptional customer service while managing service orders and coordinating with technicians. This role involves greeting customers, documenting their concerns, and offering detailed explanations of recommended services, all while ensuring a smooth workflow in the automotive repair process.

Requirements

• Previous experience in automotive repair or service writing preferred
• Strong knowledge of automotive diagnostics and mechanical systems
• Excellent customer service skills and the ability to build rapport with customers
• Proficient in upselling additional services and explaining their benefits
• Detail-oriented with strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and prioritize tasks effectively

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customers' concerns and accurately document them
• Write service orders and provide detailed explanations of recommended services
• Upsell additional services based on customer needs and vehicle condition
• Coordinate with technicians to ensure timely completion of repairs
• Communicate with customers regarding the status of their vehicles
• Provide accurate estimates for repair costs and time frames
• Process payments and handle financial transactions

Benefits

• Full-time position
• Competitive pay starting from $17.00 per hour
• Opportunity for career growth in the automotive service industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed