Automotive Service Technician

Dale Howard Auto Center•Waverly, IA

5d•Onsite

About The Position

Join our dynamic team at Dale Howard Auto Center of Waverly as a B-Level Auto Technician! We’re seeking a skilled professional, preferably with Chrysler experience, to help drive excellence in our service department. NO WEEKENDS!! Purpose of the Position: Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards set by the dealership. Essential Job Functions: Completes service and repair assignments correctly, to pass quality inspections or test drives, while documenting all steps involved in this process Actively listens to concerns, takes action to respond to others needs Promotes dealership by presenting professional image, positive attitude, and clean work area Promotes a productive working relationship with others Speaks clearly, concisely and effectively Make all decisions and performs all actions in adherence to our dealerships core values of authentic, driven, opportunity, giving back and being a team player Maintain production levels set by service management Maintain manufacturer specific training certification levels set by management

Requirements

High school diploma or the equivalent
Ability to read and comprehend instructions and information
Valid driver’s license and acceptable driving record
Maintains certifications or licenses required by state law
Maintains certifications or training completion as required by vehicle manufacturer
Completion of technical school or other form of instruction or training
Owns tools required to perform repairs and services
Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers.
Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking.
Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions.
Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems.
Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations.

Nice To Haves

Stellantis technician certification preferred but not required.

Responsibilities

Completes service and repair assignments correctly, to pass quality inspections or test drives, while documenting all steps involved in this process
Actively listens to concerns, takes action to respond to others needs
Promotes dealership by presenting professional image, positive attitude, and clean work area
Promotes a productive working relationship with others
Speaks clearly, concisely and effectively
Make all decisions and performs all actions in adherence to our dealerships core values of authentic, driven, opportunity, giving back and being a team player
Maintain production levels set by service management
Maintain manufacturer specific training certification levels set by management
Be at work station ready to start work at assigned time
Use dealer management system to track and document repairs
Complete multi-point inspection on every vehicle.
Test drive vehicles to verify customers concern and repair
Record all required diagnostic codes / measurements / information
Access repair information on manufacturer and other websites as required
Utilize technical assistance and other resources to diagnose vehicle
Perform accurate detailed vehicle diagnosis
Print and attach any supporting documents used to repair order
Work with parts personnel to obtain part pricing and availability
Repair vehicle using established acceptable repair procedures in a timely manner
Maintain cleanliness of customers vehicle
Maintain organization and cleanliness of work area and dealer owned equipment
Assist other technicians when required
Completes repair orders within specified time frame as directed
Notifies Shop Foreman and or Service Advisor if delays are expected