Automotive Service Technician/Mechanic - Jaguar Land Rover of Frisco

Snell Motor Company•Frisco, TX

About The Position

Our team in Frisco is looking for highly motivated technicians to join the team. We have made the commitment to change the culture dynamic, develop career paths for our technicians, and create an enjoyable environment that allows you to love working on vehicles again. Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973. The Service Technician creates an exceptional customer experience while creating customer loyalty. The Service Technician will also be responsible for the diagnostics and repairs of our customers and dealerships vehicles. As the Service Technician your role will include but not be limited to the following: Reviews repair orders identify customer concerns and needed repairs Clocks on and off time on every line of repair order Checks technical service bulletins that may apply to customer concern Follows repair escalation process Adheres to all factory warranty requirements including time punches, accurate documentation, parts returns. Follows manufacturer repair steps and processes in Topix including all required parts for repair Confirms all repairs once completed Keeps the facility clean and equipment in good working order. Maintains cleanliness of vehicles during repair process Maintains a tool collection that includes all necessary non Land Rover supplied special tools Keeps a clean work area including bay, toolbox and surrounding area

Requirements

Must be able to operate a vehicle
Know and understand the dealership computer systems
Attend company and factory training
Stay current with manufacturer warranty requirements
Knows and understands the Snell Privacy and Information Security Policies and adhere to the requirements.
Ability to establish and maintain good relationships with customers and co-workers.
Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
Knowledge of automotive systems in general
Ability to review service orders and inspect the vehicle for necessary repairs
Knowledge of new models and product improvements, based on technical service bulletins, etc.
Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
Ability to communicate well with co-workers throughout repair process
Other duties as assigned
Must be able to lift up to 50 lbs. and be on your feet for three or more hours at a time
High school diploma or equivalent
Must be at least eighteen years of age
Must have a valid driver’s license and meet company MVR policy requirements
Must be able to pass pre-employment screenings (background and drug test)
2+ years' experience preferred.

Responsibilities

Reviews repair orders identify customer concerns and needed repairs
Clocks on and off time on every line of repair order
Checks technical service bulletins that may apply to customer concern
Follows repair escalation process
Adheres to all factory warranty requirements including time punches, accurate documentation, parts returns.
Follows manufacturer repair steps and processes in Topix including all required parts for repair
Confirms all repairs once completed
Keeps the facility clean and equipment in good working order.
Maintains cleanliness of vehicles during repair process
Maintains a tool collection that includes all necessary non Land Rover supplied special tools
Keeps a clean work area including bay, toolbox and surrounding area