Automotive Service/Shop Manager

Meineke•Trenton, NJ

9d•$50,000 - $75,000

About The Position

Meineke Car Care of Trenton, NJ is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience is highly preferred. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.

Requirements

5+ years of experience as sales / customer service leader. Ability to think creatively when dealing with customers
Experience working with point-of-sale software or complex Windows software
Excellent people and phone skills
Proactive self-starter
Ability to multi-task

Nice To Haves

Interest in automotive industry
Automotive background / experience

Responsibilities

Put the customer first. Go above and beyond to WOW the customer
Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-ups, etc.
Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise
Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed
Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
Manage daily customer callback process to ensure calls are being made & appointments are being set
Create weekly schedules to keep center staffed appropriately for projected sales volume
Adjust schedule as needed to cover absences, meet demand, or improve center profitability
Proactively note and plan for holidays, local events, and other things that might impact center sales
Meet weekly and monthly sales goals
Proactively generate appointments to increase sales
Assist in planning and executing appointments as needed to drive sales and meet center goals
Follow company phone procedures at all times, including daily role-play to maintain skills
Listen to recorded calls on a regular basis; identify areas for improvement
Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently
Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct
Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc.
Accurately enter pricing and cost of goods into point-of-sale system on every ticket
Keep center fully staffed by hiring technicians and other center staff members as needed
Screen candidates thoroughly and ensure that all team members meet center standards
Proactively recruit and maintain a pipeline of potential technicians
Maintain accurate and complete personnel records at all times
Maintain accurate daily records of all customer transactions & daily center business
Track cores, returns, warranty claims on a daily basis to ensure accuracy
Manage gross margins
Proactively work to maintain clean, comfortable and professional store image at all times
Assist as needed in any regular store maintenance
Handle cores, returns, inventory deliveries and other center upkeep tasks as requested
Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)
Be a team player. Help other people meet their goals
Train & teach new team members as needed
Contribute to a positive, productive team environment
Maintain a positive, productive culture among all center team members
Encourage teamwork, positivity, and accountability among all team members