Automotive Service Rental Car Assistant

Sheehy Auto Stores•North Chesterfield, VA

About The Position

Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 30 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is currently on the lookout for a talented Service Rental Car Assistant who would like to join our family as our business continues to grow. As the Service Rental Car Assistant, you will be able to use your skills in greeting the customer, assuring the vehicles are kept in great condition at all times, rental vehicles are issued and returned properly, the lot is well attended to, and our customers see something great when they first enter our locations.

Requirements

Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Good computer skills
All applicants must be authorized to work in the USA
All applicants must have the ability to pass pre-employment testing to include background checks, Motor Vehicle Record check, and drug test
Must have a valid driver's license

Responsibilities

Helps manage fleet of rental vehicles in rental software
Processes rental agreement contracts with customers
Informs customers of requirements of rental contract
Ensures proper documentation of all rental agreements
Issues vehicle to customer and familiarizes customer with vehicle operation if needed
Processes rental returns
Flags damaged vehicles so they can be repaired
Installs seat, steering wheel, floor protection, and key tags in all vehicles taken in for service.
Ensures that all vehicle keys are returned to the appropriate location; ensures that all vehicles in the lot(s) are locked, with the windows rolled up, and keys securely stored.
Follows all company policies and procedures.
Informs supervisor of any illegal activity
Consistently remains engaged with management, team leads, fellow team members, and processes to foster successful working relationships with all internal and external Clients; consistently maintains follow-up systems that encourage repeat and referral business and contribute to Client satisfaction.
Immediately communicates with management whenever a concern or situation arises.