Automotive Service Manager

Subaru Stamford•Stamford, CT

About The Position

As an Automotive Service Manager, you will lead our service department to deliver exceptional vehicle maintenance and repair services. You will oversee the daily operations, ensuring high-quality customer service, efficient workflow, and effective team management. Your role is pivotal in maintaining customer satisfaction and supporting the dealership’s service goals. Salary + Commission commensurate with experience. We are a leading automotive dealership located in Stamford, CT, dedicated to delivering outstanding customer experiences and quality vehicles. We pride ourselves on our commitment to integrity, innovation, and community engagement. Join our team and become part of a company that values excellence and fosters a positive work culture.

Requirements

Proven experience in automotive service management or a similar role.
Strong leadership and organizational skills.
Excellent customer service and communication abilities.
Knowledge of automotive technology and repair procedures.
Ability to manage budgets and analyze financial reports.
Valid driver’s license and a commitment to safety.

Nice To Haves

Familiarity with Honda vehicles and manufacturer service standards is a plus.
Honda experience is preferred.

Responsibilities

Manage and coordinate the service department’s daily activities and staff.
Ensure timely, efficient, and quality vehicle service and repairs.
Deliver outstanding customer service and handle customer inquiries and concerns professionally.
Develop and implement service processes and standards to improve department efficiency.
Monitor service department budget, expenses, and profitability.
Train, mentor, and motivate service technicians and staff.
Maintain adherence to manufacturer guidelines and safety regulations.
Collaborate with parts department and other dealership teams to streamline operations.