Automotive Service Manager

Ice Cold Air ®Discount Auto Repair•Tampa, FL

1d•$62,500•Onsite

About The Position

Ice Cold Air Discount Auto Repair is a FL Based Automotive Repair Franchise with 16 locations throughout Hillsborough, Pinellas, Pasco, Hernando and Citrus Counties. We specialize in Automotive Repairs on All Makes and Models of Automobiles. All locations are independently owned and operated. Our work environment includes: Advancement opportunities Great Pay Hands On Training Paid Holiday Paid Vacation Franchise Ownership An Automotive Service Manager manages the Repair Shop and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. Service Managers are a pivotal role in the Ice Cold Air Discount Auto Repair company. They are expected to increase gross shop sales and profits. Are you a tech savvy self starter looking for a great opportunity? Join a growing Automotive Repair Company that values their relationships. If you have excellent communication skills, love building relationships and thrive at building a business the old fashioned way, by doing good business and building value we are looking for you. Experience in sales is a crucial requirement for this job. Your ability to effectively communicate and negotiate with clients will be a key factor in achieving success in this role. We are looking for someone who has a proven track record of exceeding sales targets and delivering outstanding customer service. Must have experience as an automotive technician as you will be leading, mentoring, and training the shop technicians. If you have what it takes to drive sales and build strong relationships with customers, we encourage you to apply. Must be able to manage people and processes. Must be emotionally mature and able to diffuse tense situations. Must have a positive disposition and love taking care of people. We are looking for someone who takes pride in their job and is looking to be a part of a winning team. Pay is Base + Commissions tied to enhanced customer engagement trackable by car count, average repair order and customer satisfaction. Initial Schedule is 6 days a week Monday - Friday 7:30 am- 5:30 pm Saturday 7:30 am - 2:30 pm This position is great for Service Managers with: Experience in Independent Repair shops 3-5 years as an automotive technician Strong background in automotive service and repairs Computer literacy is required Proven Track Record in Sales Service Writing Experience People Management Experience

Requirements

High school diploma or equivalent; technical degree or certification preferred
Minimum of 5 years of experience in automotive service and repairs
Proven track record in sales and people management
Strong leadership and communication skills
Knowledge of automotive technology, tools, and equipment
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and other computer programs
Valid driver's license and clean driving record

Nice To Haves

Experience in Independent Repair shops
3-5 years as an automotive technician
Strong background in automotive service and repairs
Computer literacy is required
Proven Track Record in Sales
Service Writing Experience
People Management Experience

Responsibilities

Manage and oversee the daily operations of the automotive service center
Ensure that all customer needs and concerns are addressed in a timely and professional manner
Develop and implement sales strategies to increase revenue and profitability
Manage and train a team of service technicians and support staff
Monitor and maintain inventory levels of parts and supplies
Implement and enforce safety procedures and protocols
Perform quality control inspections of repairs and maintenance services
Maintain accurate records and reports on service center operations
Ensure compliance with all company policies and procedures