Automotive Service Manager

Vista Nissan • Casper, WY

2d

About The Position

Vista Nissan is seeking a Service Manager who leads with accountability, operational discipline, and a people-first mindset. This role is responsible for driving the Service Department's performance, culture, and customer experience. As a key member of the leadership team, you will oversee daily operations, develop a high-performing team, and deliver strong financial results through process consistency, technician productivity, and an exceptional guest experience. This is an opportunity for a hands-on, forward-thinking leader who thrives on building teams, optimizing operations, and driving continuous improvement.

Requirements

• Proven leader with experience as a Service Manager or Service Director in a dealership environment
• Strong operator with a deep understanding of service drive performance, fixed ops KPIs, and technician productivity
• A coach and mentor who builds accountability and develops high-performing teams
• Financially driven with the ability to analyze performance and take action to improve results
• Customer-focused leader who understands the connection between experience, retention, and profitability
• Organized, adaptable, and able to lead effectively in a fast-paced environment

Responsibilities

• Lead, coach, and develop Service Advisors, Technicians, and support staff to achieve performance goals
• Drive daily service operations, including workflow, dispatch, and scheduling, to maximize productivity and efficiency
• Own departmental performance metrics, including labor gross, effective labor rate, hours per RO, and expense control
• Champion a customer-first culture that drives CSI, retention, and repeat business
• Partner with Sales and Parts leadership to ensure alignment and seamless operations across departments
• Implement and reinforce consistent processes that improve technician efficiency and customer experience
• Monitor staffing levels, support recruiting efforts, and develop bench strength within the team
• Ensure compliance with OEM standards, company policies, and safety requirements

Benefits

• Competitive compensation with a performance-based bonus opportunity
• A career path with ongoing leadership development and growth
• Flexible schedule with paid time off that accrues from day one
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement (up to $75/month)
• Employee discounts on vehicles, service, and parts
• A collaborative, team-oriented culture focused on performance and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees