Automotive Service Manager - Pocomoke Ford CDJR

HERTRICH Family of Automobile Dealerships•Pocomoke City, MD

2d•$120,000 - $150,000

About The Position

Are you an experienced Automotive Service Manager looking to drive your career forward with new opportunities? If you're ready to take the next step, we have the perfect role for you! Why You Should Apply: MORE OPPORTUNITIES: Are you a highly motivated, goal-driven professional ready to elevate both your career and our Service Department? MORE SATISFACTION: Confident in your skills as the BEST in Automotive Service Management and want to be in control of your financial success? MORE SUCCESS: It's time to level up your career - take the lead and join a thriving team where your growth matters! APPLY ONLINE TODAY AND GET STARTED! About Us: The Hertrich Family of Dealerships is looking for top-tier candidates to join our growing, world-class team. Representing 24 dealerships, 14 Collision Centers, and 18 automotive brands across the Delmarva Peninsula and beyond, we have a long-standing reputation for excellence. For over three generations, the Hertrich Family has proudly served our communities, supporting over 90 local organizations and charities. We are committed to integrity, accountability, and continuously striving for excellence in everything we do. If you are passionate, driven, and innovative, we want you to be a part of our team! What We Offer: Industry-Leading Compensation with competitive wages and bonus plans Training & Growth Opportunities to support your continued success Comprehensive Health Benefits: Medical, Dental, Vision and Life Insurance Disability Plans for both short and long-term coverage Paid Time Off: Vacation, Holidays, and Personal/Sick Days 401(k) with Employer Match Employee Purchase Discounts Our Expectations: We're looking for an experienced Automotive Service Manager who can meet the following criteria:

Requirements

At least 3 years of proven success in a Service Manager role
Previous experience in a dealership strongly preferred or service repair shop
Strong management skills with a solid work ethic and a positive attitude
Motivated to be the best and willing to put in the work to achieve exceptional results
A keen understanding of Customer Satisfaction Index (CSI) and its importance
Excellent communication and teamwork skills, with a passion for excellence
Intermediate computer skills (DealerTrack experience is a plus)

Responsibilities

Ensure every customer receives prompt, courteous, and effective service
Provide support to both new and used vehicle sales by meeting service needs efficiently
Manage the service transaction process from start to finish - from customer greeting to ensuring repairs are done right the first time
Serve as the liaison between service advisors, technicians, and customers
Hire, manage, and develop Service Department employees, including technicians and service advisors
Monitor training and certification requirements for staff
Prioritize and manage service schedules and operations
Follow manufacturer and company policies and procedures
Ensure we exceed customer satisfaction benchmarks consistently