Automotive Service Manager

Hutchinson Ford of Forsyth•Forsyth, GA

About The Position

AUTOMOTIVE SERVICE MANAGER High Earnings - 6-Figure Potential! Apply Now - this opportunity won't last long! Experienced Only Need Apply Hutchinson Automotive Group is hiring an experienced Service Department Manager. The Service Manager will support and develop staff while assisting in building and representing dealership brand. The ideal candidate is one who will help the business go to the next level of success, a forward-thinker who has the ability to put together and manage a successful team. EXPERIENCED applicants with a steady work history and proven excellent CSI focus are encouraged to apply. Applicants with no experience will not be considered for this position. We offer: High Potential Earnings! Health, Dental and Vision plans 401(k) plan Paid Vacation Professional, fast paced, fun and friendly work environment.

Requirements

At least 3-5 years' experience of Automotive Service Management
Service Technician experience and/or good technical aptitude
Broad knowledge of new vehicle technologies and mechanical operations
Excellent customer service skills
Must be able to manage, motivate and develop a team
Ability to be analytical, problem solve and multi-task
Self-motivated, enthusiastic presence in a team environment
Strong written and communication skills
Experience with CDK or other automotive software
Working knowledge of Microsoft Office
Consistent and stable work history
Valid driver's license and clean driving record
Professional appearance and work ethic
Minimum high school diploma or GED equivalent required
Please upload your resume
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
All applications will be held in strict confidence.
All potential employees must pass pre-employment testing to include a background check and drug screen

Responsibilities

Oversee the service department, technicians, service advisors, service call center, valet, and service lane.
Motivate, train, develop, and reward employees.
Forecast sales, gross profits, and expenses.
Observe, encourage, and inspire advisors to secure customer loyalty.
Attend manager meetings and conduct weekly service dept. meetings.
Maintain an at / or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
Train all advisors, technicians and valets on dealership procedures.
Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
Interact with outside vendors and other dealership management.
Develop and execute effective customer relations policies to ensure excellent CSI