Automotive Service Manager - Cadillac

LARSON MOTORS INC•Fife, WA

55m•$120,000 - $180,000

About The Position

Drive Excellence. Lead Performance. Redefine Luxury. Larson Cadillac is seeking an experienced and results-driven Automotive Service Manager to lead our service department to new heights. If you have a proven track record of rebuilding service operations, cultivating high-performance teams, and delivering world-class customer experiences, this is your opportunity to make a significant impact with a prestigious luxury brand. Why Join Larson Cadillac? Leadership Autonomy: Take charge of an established service department with the full support to innovate and improve. Luxury Brand Environment: Represent Cadillac — a symbol of American luxury and cutting-edge innovation. Collaborative Culture: Work alongside a skilled team of technicians and advisors, committed to excellence. Career Advancement: High visibility role with room to grow within a successful dealership group. Competitive Salary - $120,000 - $180,000/annually Tools to Succeed: Access to state-of-the-art facilities, advanced diagnostic equipment, and manufacturer training. This is more than a job — it’s a leadership opportunity with Cadillac, a brand defined by bold innovation and timeless luxury.

Requirements

5+ years of experience as a Service Manager or Assistant Service Manager (luxury or high-volume preferred).
Proven success in department turnaround or growth initiatives.
Strong understanding of service operations, P&L, warranty processes, and customer satisfaction strategies.
Outstanding leadership, organizational, and problem-solving skills.
Proven track record in a high-octane automotive service management role.
Leadership skills that could turn rush hour traffic into a parade.
Customer service finesse that could turn a lemon into lemonade (or at least make the lemon smile).
Communication skills so smooth, you could sell snow tires to a desert dweller.
Automotive systems mastery – you eat complex diagnostics for breakfast.
Financial wizardry – you're like the Houdini of budget management.
Rapid decision-maker and creative problem solver – you're like MacGyver in a mechanic's overalls.
Fluent in the language of industry regulations and safety protocols.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Experience working with General Motors products or Cadillac vehicles is highly desirable.
ASE certifications and/or manufacturer training (preferred).

Responsibilities

Department Transformation: Rebuild and optimize service operations with a focus on efficiency, performance, and customer satisfaction.
Team Leadership: Hire, train, and mentor technicians and advisors to build a high-performing, customer-focused service team.
Customer Experience Excellence: Drive service satisfaction through consistent communication, transparency, and professionalism.
Operational Execution: Oversee scheduling, workflow, repair quality, and shop productivity to meet and exceed service targets.
Financial Performance: Manage department budget, analyze KPIs, and implement strategies to improve profitability and reduce waste.
Compliance & Safety: Ensure adherence to OEM, safety, and regulatory standards at all times.
Strategic Collaboration: Partner with parts and sales departments to align service goals with overall dealership performance.