Automotive Service Manager

Jim Falk Automotive Group • Kahului, HI

14h

About The Position

We are seeking an Experienced Automotive Service Manager to lead and oversee our service department in Maui, Hawaii . The ideal candidate will have a minimum of 5 years of stable, proven experience in automotive service management and a strong track record of leadership, operational excellence, and customer satisfaction.

Requirements

• Minimum 5 years of stable experience as an Automotive Service Manager
• Strong leadership and team-building skills
• Excellent customer service and communication abilities
• Proven ability to manage department performance and profitability
• Strong organizational and time-management skills
• Valid driver’s license

Nice To Haves

• Experience with CDK and Xtime strongly preferred
• Ford dealership experience is a plus

Responsibilities

• Manage daily operations of the service department to ensure efficiency and profitability
• Lead, train, and support service advisors and technicians
• Drive customer satisfaction, retention, and CSI performance
• Oversee scheduling, workflow, and repair order management
• Monitor department KPIs, including labor sales, efficiency, and gross profit
• Ensure compliance with manufacturer and dealership policies
• Handle customer escalations professionally and effectively
• Maintain a positive, productive team culture
• Coordinate with parts and sales departments to ensure smooth operations

Benefits

• Competitive compensation based on experience
• Consistent Monday–Friday schedule
• No weekends
• Established customer base with steady workflow
• Skilled, experienced technician team
• Supportive ownership and management
• Opportunity to live and work in beautiful Maui, Hawaii
• Benefits package available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed