Automotive Service Manager
About The Position
Automotive Service Manager Genesis Cadillac | Genesis Automotive Group St. Clair Shores, MI Monday–Friday | 7:30 AM – 6:00 PM Automotive Service Leadership Opportunity Genesis Cadillac, an award-winning Genesis Automotive Group dealership, is seeking a proven Automotive Service Manager to lead and grow our service department in St. Clair Shores, Michigan. This role is ideal for an experienced Service Manager or Assistant Service Manager ready to step into a stable, high-performing dealership with a leadership team that values process, people, and performance. Why Choose Genesis Cadillac Benefits Begin Day One of Employment Established, Award-Winning Dealership Strong Customer Pay & Warranty Mix Professional, Process-Driven Environment Supportive Dealer Group with Long-Term Stability Authority to Lead, Coach, and Improve Operations NO WEEKENDS About Genesis Cadillac Genesis Cadillac is recognized for outstanding customer service, strong leadership, and employee retention. We provide our managers with the tools, authority, and support needed to succeed—without sacrificing work-life balance. Apply on Indeed today. All inquiries handled confidentially.
Requirements
- 3+ years as an Automotive Service Manager or Assistant Service Manager
- Proven success improving customer satisfaction and service profitability
- Strong leadership presence with a hands-on management style
- Solid understanding of dealership KPIs and service metrics
- Ability to build and retain high-performing service teams
- Excellent communication, organization, and problem-solving skills
Nice To Haves
- Experience with luxury brands or GM/Cadillac preferred
Responsibilities
- Full operational responsibility for the automotive service department
- Lead, mentor, and hold accountable service advisors, technicians, and support staff
- Drive CSI, ELR, hours per RO, and gross profit
- Implement and maintain effective service processes
- Oversee dispatch, scheduling, and shop productivity
- Manage customer concerns and escalations professionally
- Ensure compliance with OEM (Cadillac/GM) standards
- Analyze performance reports and take corrective action
- Partner with Parts and Sales leadership to maximize efficiency
Benefits
- Competitive Salary + Performance-Based Bonus Plan
- Medical, Dental, Vision – Effective Day One
- Paid Time Off & Paid Holidays
- 401(k) with Company Match of 5%
- Life & Disability Insurance
- Employee Discounts on Vehicles, Parts, and Service
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
