Automotive Service Manager

Morristown Nissan•Morristown, TN

About The Position

Morristown Nissan is seeking a dedicated and experienced Automotive Service Manager to lead our service department in Morristown, TN. The ideal candidate will have a passion for customer service, strong leadership skills, and a solid understanding of automotive repair and maintenance. This role is crucial in ensuring that our customers receive exceptional service and that our service team operates efficiently and effectively. Morristown Nissan is a leading automotive dealership located in Morristown, TN, committed to providing top-quality vehicles and exceptional customer experiences. Our dedicated team focuses on integrity, professionalism, and community involvement. Join us and be part of a company that values its employees and strives for continuous improvement within the automotive industry.

Requirements

Proven experience in automotive service management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Knowledge of automotive repair procedures, tools, and parts.
Ability to work in a fast-paced environment while maintaining high-quality service.
Valid driver’s license and suitable for local commuting in Morristown, TN.

Nice To Haves

Proficiency with service management software and related technology is a plus.

Responsibilities

Manage and oversee all daily operations of the automotive service department.
Ensure excellent customer service and maintain positive customer relationships.
Supervise, train, and motivate service team members to achieve departmental goals.
Monitor service quality and adherence to safety and compliance standards.
Coordinate with parts and sales departments to optimize workflow and customer satisfaction.
Develop and implement processes to improve service efficiency and profitability.
Handle customer concerns and resolve issues promptly and professionally.