Automotive Service Manager

BMW of Brooklyn•Brooklyn, NY

8d•$175,000 - $200,000

About The Position

BMW of Brooklyn is seeking an experienced Automotive Service Manager to lead our service department in Brooklun, NY. The ideal candidate will be dedicated to delivering exceptional customer service while managing daily operations and driving the success of the service team. This role offers a competitive compensation package ranging from $175,000.00 to $200,000.00 per year. The Service Manager is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building loyal clientele, maintaining good employee relationships, setting, and obtaining sales and profit objectives, and maintaining service records. This is a top performing luxury store looking for the right leadership to take its growing service business to the next level. Job Responsibilities Forecast goals and objectives for the department and strive to meet them. Strive for harmony and teamwork with all other departments. Attend managers meetings. Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know. Hire, train, motivate, counsel and monitor the performance of all service department staff. Direct and schedule the activities of all department employees. Provide technical assistance to employees as needed. Conduct meetings with department employees to discuss activities and problems of mutual interest. Prepare weekly payroll for department and monthly commissions. Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane Work with the Parts Manager to ensure a timely turnaround of parts needed Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner Prepare and administer an annual operating budget for the service dept.

Requirements

Proven experience as an Automotive Service Manager or in a similar leadership role within a dealership.
Strong knowledge of automotive repair and maintenance processes, particularly with BMW vehicles.
Excellent leadership, communication, and organizational skills.
Ability to work efficiently under pressure and manage multiple priorities.
Familiarity with service management software and dealership operational systems.
Valid driver’s license
Excellent communication, supervisory and managerial skills.
Ability to operate the department at a profit according to dealership guidelines.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be authorized to work in the USA, pass pre-employment testing to include background checks, MVR and have a valid driver’s license.

Responsibilities

Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Attend managers meetings.
Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
Hire, train, motivate, counsel and monitor the performance of all service department staff.
Direct and schedule the activities of all department employees.
Provide technical assistance to employees as needed.
Conduct meetings with department employees to discuss activities and problems of mutual interest.
Prepare weekly payroll for department and monthly commissions.
Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
Work with the Parts Manager to ensure a timely turnaround of parts needed
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Prepare and administer an annual operating budget for the service dept.
Oversee and manage the daily operations of the automotive service department to ensure efficiency and customer satisfaction.
Lead, mentor, and develop service advisors and technicians to maximize performance and productivity.
Maintain strong relationships with customers by addressing their needs and resolving any issues promptly.
Ensure compliance with all safety, quality, and regulatory standards.
Manage budget, expenses, and inventory to optimize profitability.
Coordinate with parts department and other dealership teams to deliver seamless service experiences.
Analyze service department metrics and prepare reports for senior management.
Assure proper repair order flow to satisfy warranty/dealership/business office requirements
Communicate with customers before issues arise and get involved in escalating customer issues
Direct and schedule the activates of all department associates
Ensure that all the necessary shop equipment is in proper working condition
Ensure that proper sales techniques are being used
Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
Establish and maintain a good working relationship with customers to encourage repeat referral business
Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
Report on management of any circumstances that compromise the integrity of the dealership
Serve as liaison with factory representatives
Work with the parts department as appropriate to ensure proper stocking of high use parts
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled