Automotive Service Manager - Toyota

THE ROBERT LARSON AUTOMOTIVE GROUP INC•Tacoma, WA

6h•$120,000 - $175,000

About The Position

Toyota of Tacoma, part of the Larson Automotive Group, is looking for a proven Service Manager who knows how to run a high-performing operation, hold teams accountable, and deliver results—without sacrificing the customer experience. If you understand that great service departments are built on process, discipline, and leadership, this is your opportunity to take ownership of a busy, high-volume store and make an impact. Why Toyota of Tacoma High-Volume, High-Opportunity Store - A fast-paced environment with strong car count and earning potential Performance-Based Pay - Competitive compensation tied directly to results and leadership impact Career Growth - Clear path to senior fixed ops leadership within Larson Automotive Group Competitive Salary - $120,000 – $175,000 annually Autonomy with Support - Run your department with the backing of experienced leadership Family-Owned Stability - A values-driven organization focused on long-term success Built for Leaders Who Deliver This is not a maintenance role—you’re here to lead, improve, and drive performance. If you’re a Service Manager who thrives in a fast-paced environment and knows how to get results through people and process, you’ll succeed here. Ready to Take Ownership? Apply today and lead the service operation at Toyota of Tacoma.

Requirements

Proven track record in a high-octane automotive service management role.
Leadership skills that could turn rush hour traffic into a parade.
Customer service finesse that could turn a lemon into lemonade (or at least make the lemon smile).
Communication skills so smooth, you could sell snow tires to a desert dweller.
Automotive systems mastery – you eat complex diagnostics for breakfast.
Financial wizardry – you're like the Houdini of budget management.
Rapid decision-maker and creative problem solver – you're like MacGyver in a mechanic's overalls.
Fluent in the language of industry regulations and safety protocols.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Service Manager or senior service leadership experience in a dealership
Strong background in high-volume operations (Toyota preferred)
Proven track record of hitting KPIs and driving profitability
Comfortable with financials, forecasting, and expense control
Direct, confident communicator who leads from the front
Process-driven and results-focused

Responsibilities

Own the Operation - Drive daily performance, workflow, and productivity
Lead Your Team - Coach and hold advisors and technicians accountable
Drive KPIs - Improve CSI, ELR, efficiency, and profitability
Deliver the Experience - Ensure a consistent, transparent, customer-first process
Build the Culture - Create accountability, urgency, and teamwork
Collaborate - Align with Parts, Sales, and leadership to hit targets
Improve Continuously - Streamline processes and eliminate inefficiencies