Automotive Service Manager

Classic Chrysler Jeep Dodge RAM -Goldsboro•Goldsboro, NC

20d•$110,000 - $150,000

About The Position

The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.

Requirements

At least 5 years of experience in an automotive service management role
Proven record of success in managing a profitable service department
Excellent leadership, coaching, and communication skills
Strong knowledge of automotive repair and maintenance
Familiarity with dealership software and systems
Ability to work in a fast-paced and dynamic environment
Strong problem-solving and decision-making abilities
High school diploma or equivalent (college degree preferred)

Responsibilities

Manage and supervise a team of service technicians and support staff
Maintain a high level of customer satisfaction by ensuring timely and efficient service
Monitor and improve the department's profitability by analyzing and controlling expenses
Develop and implement strategies to increase service department revenue
Review and approve service estimates and invoices to ensure accuracy and fair pricing
Oversee inventory management and ordering of parts and supplies
Ensure compliance with safety and environmental regulations
Train and mentor service department employees to achieve individual and team goals
Create and maintain a positive work environment and promote teamwork
Handle customer escalations and resolve any service-related issues
Stay updated on industry developments and trends to identify opportunities for growth and improvement